Chat Host

Job Description

Job title: Chat HostContract type: Full time, permanentLocation: Newcastle under Lyme (Hybrid working available)Hours of work: 37.5 hours per week, between 6:30am-12:30am Monday-SundaySalary: £19,899 (plus a 35% hourly uplift for unsociable hours!)Other benefits: Annual bonus of up to 10%, 25 days plus bank holiday allowance, private medical healthcare, enhanced maternity, paternity, and adoption leave pay, Virgin Tribe discounts, paid volunteer days, local store discounts, a contributorypension plan and many more!The Role:Community Chat is a fun, engaging and rewarding place for our Players. We seek to enhance a Players overall experience through offering unique, tailored promotions, community games and live video shows, whilst continually providing support, answering generalqueries, and addressing responsible gambling concerns.As one of our Community Chat Hosts, you will be the first point of contact for our Players, hosting on our awarding winning multi - brands, including Double Bubble Bingo, Virgin Games and Jackpotjoy. Our community rooms provide players with that all-importantbreak from gaming, whilst being truly entertained and engaged.Furthermore, you will be responsible for ensuring all chat guidelines are adhered to and you will need a keen eye to identify any potential gambling concerns, for this you will be fully equipped with our outstanding continuous training.Why join Community ChatWe are fun, we have an incredibly unique way of doing things that can take some getting used to! We dont just create the most amazing games, were an entertainment company. We make it our business to recruit the most enthusiastic, innovative, and talentedpeople where employees enjoy their work and our PlayersOurs is no ordinary working environment - we thrive on a culture of success where our people are talented and empowered in their roles. We pride ourselves on staff loyalty and strong teams who work together to achieve success.We want to fill our company with passionate people who will promote and maintain the best entertainment experiences that make us one of the most popular online gaming providersWhat you will need to do:

• Display great customer service skills - the Players are at the heart of everything we do!
• Consistently demonstrate our companys DNA values and guide us towards achieving our purpose.
• Work effectively as part of our Community Chat team, taking responsibility and ownership of our Players entertainment creating your own unique in chat promotions that will drive our engagement and contribute towards reaching our departmental KPIs.
• Keeping us ahead of our competition by offering fantastic, personalised treatment for our Players.
• Good interpersonal skills, treat each Player as an individual, building rapport and maintaining great relationships with our Player, whilst always keeping a professional boundary
• Look for ways to exceed our Players expectations, and always be willing to go that extra mile
• Possess an ability to engage with a wide range of people, offering a memorable and enjoyable experience on our site
• Utilise our in-house supportive tools to aid in your day-to-day role and responsibilities
• The willingness to learn about our products to be able to naturally promote to our Players within the chat room, being ready to always learn something new
• Adherence to compliance processes, to ensure we are protecting ourselves, our Player, and our business
• Communicate effectively and efficiently with Players, colleagues, and management teams to deliver both your personal and business objectives
• Self-sufficient, take ownership of your own personal development and performance with the support of regular communications with your manager
• Being resilient & adaptable when faced with challenging objections and being able to overcome them positively
• Be yourself, we are a wonderfully diverse group of people, we encourage and welcome quirky, unique personalities, we are all different and encourage all our employees to stay true to themselves

Your experience:

• An awareness of online gaming
• Awareness of internet communities and/or forums
• Good understanding of social media platforms and communication styles
• Excellent communication skills including good typing, spelling and grammatical skills
• Excellent customer service skills
• Computer literate and internet savvy, able to research and source content

About us: Ballys Interactive is the digital arm of one of the worlds leading entertainment providers, Ballys Corporation, with tens of millions of players across the globe and big plans always in the works.Our brands and sites include market movers and shakerslike SportsCaller, Monkey Knife Fight, Vera&John, Virgin Casino, Jackpotjoy and many more. We make ourmark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players.Weve planted Ballys flagsaround the world and assembledan unbeatable team ofdiverse and talented individuals.Itching to join our ranksLucky for you, were currently looking for skilled professionalsto join the team!

Keyskills :
BingoCustomer CareGamblingGamingHosting