Bureau/Retail Manager

Job Description

Brilliant new opportunity to join an established business out of their offices in Kidsgrove, Uttoxeter, Meir and Stafford.This role entails leading and motivating a team of Travel Service Partners in a bureau to drive sales,deliver high levels of customer service, manage costs; grow revenue and ensure that alloperational, risk & compliance standards are upheld.Your main duties:* Driving bureau targets & team Key Performance Indicators (KPI) (inclusive of revenue targets, product sales, sales mix, accuracy/error rates etc.) to ensure that budgets are met and exceeded* Understanding bureau related financial and operational reports and use the information to drive performance in the bureau.* Delivering outstanding customer service in store - this will be measured by Customer Experience Visits (CEV), and the standard raised by personally coaching and observing colleagues using the C.A.R.E customer service model* Dealing with customer complaints in a professional and timely manner and escalate to Area Manager where appropriate* Planning, prioritising and organising time and workload to ensure all colleagues are supported and bureau objectives are met* Managing a team - whether this is through coaching the team to drive performance, managing staffing levels in store (through rostering, absence & annual leave management), motivating people, recruitment, and performance management)* Driving product launches and in-store promotions/campaigns* Ensuring the bureau delivers a satisfactory rating for all audits including Store Visit Checklists (SVCs)* Ensuring the team are aware of expectations on all operational processes, standards and updates as identified through ongoing monitoring, communication and SVC visits* Ensuring team are aware of, trained and fully comply with all relevant risk and compliance based training and legal regulatory requirements including Audit, Risk, Health & Safety, Security* Ensuring the team understand and comply with all company policies and procedures* Ensuring the team are aware of individual and bureau targets and recognise achievements* Keep the team motivated and drive participation in company engagement surveys through effective communication and follow up* Undertaking Company training within required timescales* Nurturing strong working relationships with store management to drive business* Leading by example and demonstrate company valuesYou should have:Excellent attention to detailEffective communication skillsBasic IT knowledge and numerical abilityStrong cash handling and problem solving skillsThe ability to manage strong relationships, developing trust and credibilityexperience and with customers, partners, peers, teams, internal and external stakeholders personalAble to share best practice & feedback with peers and teams in a sensitive, qualities effective and assertive way and to creatively problem solveWith a great number of benefits such as insurance, dental plan, purchased holidays and much more, so why not apply, this is a working in the office role 5 days our of 7!Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Keyskills :
Customer ServiceSales