| London Jobs |
| Manchester Jobs |
| Liverpool Jobs |
| Nottingham Jobs |
| Birmingham Jobs |
| Cambridge Jobs |
| Glasgow Jobs |
| Bristol Jobs |
| Wales Jobs |
| London Jobs |
| Manchester Jobs |
| Liverpool Jobs |
| Nottingham Jobs |
| Birmingham Jobs |
| Cambridge Jobs |
| Glasgow Jobs |
| Bristol Jobs |
| Wales Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Newark |
| Education | Not Mentioned |
| Salary | 19,300 - 21,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
We are recruiting for experienced Technical Support Advisors for a established and leading Newark based company who are very customer centric.You will be working Monday to Friday during the hours of 7.00am to 7.00pm. Office based position.Role PurposeWe are looking for a self-motivated customer service focused engineer, with the drive and aptitude to learn and develop. An essential part of this role is to establish and maintain a fantastic relationship with our customers, while also providing outstandingsupport for their managed network and unified communications services.As our new Technical Support advisor, youll have the opportunity to: Be an integral part of the team, providing Network & UC support services to our wide range of customers. Develop your skills, knowledge and experience across a wide range of Technologies including SD-WAN & Cloud UC platforms. Work in a multi-vendor network support environment which includes Cisco, Meraki, Fortinet and Juniper. Triage and investigate LAN & WAN incidents, managing these through to resolution. Undertake network changes involving LAN/WAN/Firewall infrastructure Work closely with our connectivity partners to resolve customer issues, whilst maintaining ownership of the customer experience Support co-location customer solutions within our DatacentreYoull be set up for success if you have: Demonstrable experience within an equivalent technical support role. Basic knowledge of the OSI Model, switching and routing technologies. Basic understanding of Network Monitoring Concepts and management tools. Able to collate and interpret data from various sources. Able to assess faults, prioritise, respond, and escalate accordingly.Even better if you have: Proven track record within a Network Operational Centre, IT, or ISP support environment. Previous experience in monitoring tools and protocols (ICMP, SNMP) Strong network or unified communications diagnostic skills. Experience of supporting Firewall technologiesSalary £19300-£21k depending on experience
Keyskills :
Communication SkillsCustomer ServiceDataTechnical Support