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Romanian Speaking Customer Service Advisor

TURNERFOX RECRUITMENT
Job LocationNewark
EducationNot Mentioned
Salary£22,888 - £23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Romanian Speaking Customer Service Advisor (Fixed term contract for 12 months) Location -Newark (Hybrid working available)This is a fantastic opportunity for a fluent Romanian speaker to join a leading employer in the Newark area on a temporary basis for up to 12 monthsThe Role of Romanian Speaking Customer Services involves:

  • Answering and responding to incoming telephone calls and emails from both Romanian and English business customers
  • Providing 1st line technical support and excellent levels of customer service
  • Diagnosing technical faults and providing over the phone solutions
  • Investigating customer queries and liaising with internal departments to resolve
  • Escalating technical queries to 2nd line support
  • Working SLA against call handling times, resolutions etc
  • Updating and processing customer information onto an in-house computer system
  • Administration including emails and client correspondence using Word and Outlook
The ideal candidate for Romanian speaking customer services will have the following:
  • Fluent in both spoken and written Romanian
  • Ability to investigate and resolve problems
  • Able to communicate effectively with all departments and areas of the business
  • Excellent telephone manner with good customer service skills
  • Good working knowledge of MS Word
  • Previous customer service experience is essential
  • Full Flexibility with working hours (shifts between 5:30am - 10pm including weekend rotation)
  • Working across 5 out of 7 days a week with some weekends work involved (typically one day of the weekend - Saturday or Sunday -1 in 3 weeks)
Interested Please call TurnerFox Recruitment on or email your CV!Keywords for this role - Fluent Romanian / Customer services / Romanian speaking customer services / Customer Care / call centre / Romanian speaking / Full time / Romanian / Hybrid

Keyskills :
Fluent Romanian/ Customer services / Romanian speaking customer services / Customer Care / call centre / Romanian speaking / Full time / Romanian /

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