Commercial Account Manager Pharmaceuticals

Job Location	New Tredegar
Education	Not Mentioned
Salary	£23,000 - £35,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

Commercial Account Manager - £28-£35k (permanent)Junior Commercial Account Mananger - £23k-£28k temp initially - permanency anticipated Excellent opportunity within one of the UKs fastest growing pharmaceutical group of companies.General Purpose of Role:

To proactively manage significant Commercial customer accounts via both existing client relationships and through establishing relationships with new customers transitioned over from Project Management.

Main Responsibilities:

Satisfy customer needs through the delivery of excellent friendly support and advice, leveraging relationship management skills to ensure excellent customer service delivery leading to customer satisfaction and retention.

Using negotiation skills, tact and assertiveness to actively manage the customer and ensure on-time invoicing takes place to meet financial targets.

Management of the Commercial account

To actively drive customer requirements

To deal directly with client base

Establish and build strong working relationships

Respond promptly to customer enquiries

Investigate, track and resolve customer and client concerns, identify trends and implement solutions.

Establish and strengthen customer relationships

Handle and resolve customer complaints (interacting with internal support groups and QA).

Lead the team SQDC meetings (on a rota).

Order Processing within SAGE LINE 500.

Direct requests and unresolved issues to the designated internal resource.

Keep records of customer interactions, enquiries, comments, transactions and actions taken.

Follow up on customer interactions.

Specific Qualifications:

GCSEs/A Levels (or equivalent) at grade C or above including Maths, English.

Knowledge of Pharmaceutical Industry desirable

Previous account management

Previous Work Experience:

Experience of working in an admin environment.

Previous experience in Pharma / Clinical services background desirable

Specific Knowledge / Skills Competence:

Commercial awareness

Customer service orientation.

Excellent Interpersonal skills.

Outstanding organisational ability.

Excellent Communication skills, both verbal and written, often utilising use of computer package and software. (Proficient in standard SAGE, Word, CRM and Excel applications)

Face to face communication.

Accurate documentation.

Problem analysis and solving skills.

Attention to detail.

Acts on own initiative.

Please apply now Required skills

Account Manager

Customer Services

Keyskills :
Account Manager Customer Services

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