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Customer Service Advisor

red recruitment

Job Location	Needingworth
Education	Not Mentioned
Salary	£10.56 per hour
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time or part-time

Job Description

Red Recruitment is recruiting Customer Service Advisors to join a company that provides heating solutions in St. Ives. This role will require you to provide excellent customer service and to provide feedback to improve the processes and systems. This positionis temporary and contains an hourly rate of £10.56 alongside many benefits including a subsided gym membership and free onsite parking.Benefits and Package for a Customer Service Advisor:

Salary: £10.56 per hour
Hours: Monday - Friday, hours between 8am - 5.30pm
Occasionally you may be required to work a later shift until 8pm, a Saturday morning, 9am - 1pm and a bank holiday
Contract Type: Temporary
Location: St. Ives
Free onsite parking

Key Responsibilities of a Customer Service Advisor:

Delivering outstanding service to customers via chat, telephone, email and social media channels
Handling all customer contacts at various touch points throughout their journey
Focusing on process optimisation and meeting KPIs as requested
Identifying and leveraging opportunities to upsell and cross-sell (no cold calling)
Working closely with a number of business functions to enable fast and efficient resolutions for customers

Key Skills and Experience of a Customer Service Advisor:

Excellent communication skills including written and verbal
IT competent and the ability to type quickly and accurately is required
Ability to multitask with a dynamic and flexible approach
Experience working in a customer contact centre is advantageous
A proven track record of delivering to target in a Customer Service and/or sales environment

If you have the relevant skills required and are interested in this position in St. Ives, please apply now!Red Recruitment (Business)

Keyskills :
Call Centre Contact Centre Customer Service Call Handler

APPLY NOW