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IT Support Apprentice

QA Ltd
Job LocationMusselburgh
EducationNot Mentioned
Salary£14,700 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Daxtra Technologies is a world-leading specialist in high-accuracy, multilingual job and resume parsing, semantic search, matching and recruitment automation. Daxtra offers a competitive edge in finding the best available talent, while keeping the cost-per-hireto a minimum.With offices spanning the UK, US, Hong Kong, China, Japan and Australia, Daxtra partners with over 1,500 organizations globally. We support the world’s largest staffing companies, best boutique recruitment firms, corporate in-house talent acquisition teams,job boards and software vendors.Overview:Your primary role will be to serve as first line support for our external and internal clients. This is an excellent opportunity to work for an organisation who invest in talent and will provide full support whilst you work towards your SCQF L8 Digital Technologiesin IT Support.Responsibilities:

  • Diagnose and troubleshoot technical issues, including deployment, configuration and setup
  • Track issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Ensure all issues are properly logged and documented
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
You will need the following skills:
  • You’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, with confidence and authority
  • As an apprentice, we are expecting individuals that are keen to learn and expand their knowledge and career prospects by working and learning inside a professional, and progressive software and services company
  • You will have excellent written and verbal communication skillsIn this role you will develop a sense of when to escalate a problem, or ask for assistance
  • Problem solving should be something you enjoy, thinking outside of the box helps too!
  • You will enjoy maintaining friendly and professional relationships with clients and colleagues
Salary:£14,700 per annum – salary increase depending on performance.Working week:35 hours per week. During your probation you will initially working Monday – Friday, 10am – 6pm. Once passed your probation, your hours are flexible.Benefits:
  • Mentoring scheme throughout apprenticeship
  • Luxury office space based in Edinburgh
  • Good transport links near the office
  • Track record of supporting and promoting apprentices
Future prospects:Daxtra has a long-standing tradition of hiring internally for "higher roles", which means this job is opening a door for them to progress their career further. We currently have ex-apprentices in several other roles including Solution Engineers and AutomationTesting Developer.Important information:This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in,help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications yougain and how they align in particular to your day to day role.On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

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