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IT/AV Apprentice x 2

QA Ltd
Job LocationMusselburgh
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

We are looking for two new and enthusiastic team members to provide a range of 1st and 2nd line support for our community of systems users.As a member of the IT team, you will be based both within the team area and the central Helpdesk providing face to face and remote support to the full range of the universitys Digital services users.Part of a small and friendly team, you will be trained and supervised by a senior member of the IT team and the Helpdesk Manager to provide the following services:Located in Musselburgh, East Lothian, QMU aims to shape a better world through education, research, and innovation.Outward looking, we have strong ethos of partnership and collaboration. At our modern campus, we benefit from easy access to the centre of Edinburgh, Scotlands vibrant and historic capital city.qmu.ac.ukInterested Apply Today!Key Responsibilities:

  • Provide 1st and 2nd line support of desktop, mobile, AV and network technologies.
  • Provide 1st and 2nd line support of software applications, systems and services.
  • Provide 1st and 2nd line support of operating systems and software applications for students and staff.
  • Build, image and configure various PC and Mac hardware devices.
  • Provide the customer interface to IT via the Helpdesk, telephone and electronic communications.
  • Communicating with userskeeping them informed of incident progress, notifying them of impending changes or agreed outages.
  • Monitor the Helpdesk system for new incidents and service requests, processing based on priority and urgency.
  • Work with the Media Services team to provide technical support for internal & external events and specialist teaching facilities.
  • Escalate incidents which cannot be resolved to 3rd line support teams or external partners.
  • Provide user training.
  • Prepare training and process documentation.
  • Maintain a personal development programme as agreed with line manager.
Required Skills:
  • A proven interest and enthusiasm for IT/AV
  • String desire to learn and develop
  • Excellent communication skills both written and verbal
  • Organisational skills with the ability to be pro-active in planning forwardAble to work to tight deadlines
  • Customer service focus
  • Attention to detail
Additional Information:
  • Salary - £18,529 per annum
  • Future salary discussed on completion of the apprenticeship as this will be a fixed term contract
  • Monday-Thursday 9.00am until 5.00pm, Friday 9.00am until 4.30pm
Future Career Progression:
  • Discussed on completion of the apprenticeship
Important InformationQAs apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

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