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Helpdesk : Customer Service Administrator

Atalian Servest
Job LocationMusselburgh
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Reference: TS/SS/12-10/641/1Job Title: Customer Service AdministratorSalary: CompetitiveContract: 1 YearWorking Hours: Monday,Tuesday,Wednesday,Thursday,Friday,Variable Shift Rota - 08:00 - 16:30, 08:30 - 17:00 - 37.5 hours per weekLocation: Musselburgh - Applicants must have the right to work in the UKBusiness OverviewThe Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.Our Technical Services division specialises in building services, delivering maintenance, repairs, and installations to ensure client properties are always safe, productive, and compliant.Job OverviewAtalian Servest is currently recruiting for a Customer Service Administrator to join our passionate and driven team in Musselburgh!Your primary responsibilities will include:

  • Representing the business by being the first point of contact with our customers.
  • Job by job communication and tracking of the engineering workforce and subcontractors to ensure CAFM systems are accurate and up to date.
  • Ensure that completion details are on all work orders; including of materials, details of works carried out and accurate engineer time records.
  • Receive updates about work orders, ensuring all systems are updated in real-time with accurate information.
  • Answer calls, respond to emails and future technologies that will be received and making decisions to determine the most appropriate response.
About You:
  • A strong team player and ability to work in a high-pressure environment.
  • Excellent listening and communication skills; being able to listen attentively to customers requirements and pass the same information across to engineers is imperative to the success of job completions.
  • Exhibit a high level of emotional maturity and calmness to handle the stress associated with the position.
  • Computer literate is essential, with the ability to navigate comfortably between multiple systems- e.g. scheduling and monitoring of vehicles/engineers, email, phone system.
  • Should be willing to work flexible schedules including working on weekends, holidays, and overtime to meet the demands of clients.
  • Must be educated to GCSE level to be able to accurately deal with the work involved in the position.
  • CTC Clearance.
Benefits:
  • Access to Wagestreama financial wellbeing tool
  • Wide range of retail discounts
  • Discounted gym membership
  • Join our Cycle to Work scheme
  • Access to CHROMA, our internal colleague-led diversity and inclusion communityjoin a committee or take part in our events
  • Access to internal Mental Health First Aiders
  • Immediate access to Opportunity our internal Learning and Development platform
  • Required professional membership fees paid for
  • Win monthly Atalian Servest Superstar Awards
How to applyIf you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply!Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500! (T&Cs apply)https://b/form/f3343c912a8643b69cfdc89dc2bbba8fDiversity & Inclusion We are an equal opportunity employer and are proud of the diversity represented across our business. In 2021 we won the IWFM award for our diversity and inclusion initiative, CHROMA and we are proud to have also achieved the Disability Confident Level 2Standard as well as being signatories of the Race at Work Charter and Mental Health at Work Commitment.

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