Visitor Operations & Experience Manager - Rothbury

Job Description

Summary Would you like to make your mark at one of the National Trusts "Treasure House" propertiesWe have an amazing opportunity for an inquiring, determined leader to join the management team at Cragside. This role is focussed on the operational side of the business, enabling efficient delivery of a great visitor experience collaboratively developedby the wider property leadership team and led by the Property Curator and myself as General Manager. A highly capable organiser and communicator, youll ensure our welcoming team of staff and volunteers consistently deliver exceptional experiences for visitorsat one of Northumberlands most iconic places.Interviews will be week commencing 28 March 2022If you would like to discuss this role please email me John OBrien General Manager at .ukWe can consider a relocation package to make the transition to this role easier. Rothbury What its like to work here Cragside is one of the most popular visitor attractions in the north east with around 250,000 visitors a year drawn to its incredible grade 1 listed house and 1,000 acres of grade 1 registered, wooded park and gardens. It may be located in idyllic, ruralNorthumberland, but you will be working in a fast paced and exciting environment, with no two days the same.The high performing team you will be joining is experienced in a broad range of disciplines, with everyone working closely together to look after Cragside for our visitors, both present and future, to enjoy.With your inherent motivation to get things done, you will enjoy working collaboratively with the Property Curator and other key colleagues based on and off the property, as well as like-minded partner organisations. What youll be doing A resilient, visible, people manager adept at driving strong performance within your teams, you will be as comfortable overseeing daily opening arrangements and targets, as you will be developing plans to improve the visitor experience and managing budgets.With a keen eye for detail, you will champion the highest standards of presentation across the property, with a similar focus on service excellence, accessibility, and safety.Calm, confident and capable, you will relish using your problem-solving skills to meet the challenges our unique visitor operation can present. Your astute commercial outlook and absolute focus on customer service will also ensure that the property optimisesthe income and fundraising opportunities that enable it to deliver its conservation and visitor experience goals.You will also put your communications skills to great effect both internally and externally in order to lead your teams, work collegiately with colleagues and also promote Cragside.Youll be a member of the Property Leadership Team and a Duty Manager on a rota basis. The work pattern for the role is Sunday to Thursday each week. Who were looking for You will be:A dynamic, pragmatic, and energetic leader with a proven track-record in visitor operations.An experienced and effective line manager, who prizes supporting, coaching, and mentoring their team whilst expecting high standards of performance.A well-organised problem-solver, able to balance competing priorities and demands.Adept at managing the operation i.e. budgets, rotas, and planning.A confident and calm presence, able to bring people together to create a united team across the property.Able to engage with external stakeholders and develop partnerships with ease and confidence.The holder of a full UK driving licence. The package The National Trust has the motto For everyone, for ever at its heart. Were working hard to create an inclusive culture, where everyone feels they belong. Its important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say were for everyone, we want everyone to be welcome in our teams too.Wherever youre from, and whatever your background, we want to hear from youand it doesnt matter if youre jam first, cream first, or even if you dont like scones at all. Everyone is welcome.Benefits for working at the National Trust include:

• Flexible working whenever possible

• Free parking at most locations

• Free entry to our properties for you, a guest and your children (under 18)

• Substantial pension scheme of up to 10% basic salary

Click here to find out moreabout the benefits we offer to support you.