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IT Support Analyst

Pertemps Newcastle & Gateshead
Job LocationMorpeth
EducationNot Mentioned
Salary9.50 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

IT Support Analyst (Temporary until the end of 2022)Morpeth£9.50phMonday - Friday (37.5 hours a week)To provide the primary point of contact between theHelpdesk and the rest of the department and the site internal customers with support needs. This will involve an understanding of customer needs and requirements and the ability to provide first level configurationproblem solving support on standard PC packages.Essential Qualifications

  • Relevant Certifications such as Microsoft/Comptia and Cisco, knowledge of Windows 10 and Windows Server products
  • Essential Experience Excellent customer service in face-to-face, telephone or electronic interaction with clients. Good language and communication skills, problem-solving, ability to work in a team, ability to prioritise projects, good understanding ofcomputer support and troubleshooting
  • Excellent customer service in face-to-face, telephone or electronic interaction with clients. Good language and communication skills, problem-solving, ability to work in a team, ability to prioritise projects, good understanding of computer support andtroubleshooting
Key Roles/Responsibilities:
  • Answer and log helpdesk calls, directing other analysts to respond on a priority basis
  • Respond to the customer placing the helpdesk call by visiting and obtaining full details of the problem or request, resolve the issue if possible, but if not escalate issue to a specialist within the department back via the helpdesk
  • Perform operational tasks as per operational task list such as server backups and disaster recovery testing, disk space usage, check for physical faults.
  • Support account administration for new, existing and exiting staff. This will include network and application specific authority using Active Directory and other tools.
  • Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
  • Provides advice and guidance to colleagues regarding incidents
  • Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
  • Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
  • Ensure that work is carried out within agreed service levels and in accordance with department guidelines
This role is to start ASAP. For more information please contact or call This job description in no way states or implies that these are the only duties to be performed by this employee. The incumbent is expected to perform other duties necessary for the effective operation of the department or unit. This job description may bechanged at any time.have read and understand that this job description accurately depicts a synopsis of my current job responsibilities and duties. I have received a copy of the job description for my records.

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