Client Service Coordinator

Job Description

Home Instead Senior Care are looking for a Client Service Coordinator to join their team in South East Northumberland.Job Title: Client Service CoordinatorSalary: Up to £22,000 per annum (depending on experience)Location: South East NorthumberlandJob Type: Full-time, weekend and evening work may be requiredWe are looking for a professional, passionate and highly motivated individual to support the delivery of award-winning levels of care and companionship services for older people in Morpeth, Ponteland, Wideopen, Cramlington, Blyth and surrounding areas.We are an established office, rated Outstanding by the CQC and looking for someone to help take our business forward and deliver further growth to our domiciliary care service.Home Instead Senior Care is the leading provider of care and companionship services for older people and our clients ‘live well their way’ with the support we provide, allowing them to remain in their own homes, where they want to be. With minimum visits of an hour duration, award-winning training and an excellent reputation we are immensely proud of the quality of care we provide.Client Service Coordinator - The Role:As our Client Service Co-ordinator you will be responsible for developing positive relationships with clients, conducting quality assurance visits, care planning and conducting a range of activities to ensure the quality of our service provision.You will also work with and support our CAREGivers to deliver the best possible support to our clients.Client Service Coordinator – Responsibilities (Not Exhaustive):- Develop and maintain positive relationships with clients- Liaising with Care Manager. Conduct QA visits and Service Reviews with clients in person or over the phone according to the QA frequency guidelines- Conduct follow up activities as necessary, reporting any serious issues to the Care Manager.- Provide Care for Clients as and when necessary - will include evening and weekends when needed.- Carry out Service calls with prospective clients which includes:- Information giving and gathering- Needs assessment, risk assessment, H&S assessments- Relationship building- Service agreement signing- Support/care planning- Conduct client/CAREGiver introductions and brief CAREGivers on care plans- Shadow and support CAREGivers to maintain service at a high standard- Update client care plans as necessary, audit activity logs and MAR sheets alerting Care Manager to any issues that may cause concern- Maintain accurate client and CAREGiver records on Electronic System- Contribute to the recruitment of caregivers- Participate in on call services – including evening and weekends when necessary- Monitor, mediate, and log both client and caregiver activity- Participate in team meetings- Maintain confidentiality at all times for all Home Instead Information, including client, caregiver & office data- Distribute leaflets, and promote HISC as and when appropriate/when required.- Field employment enquires from prospective caregivers and arrange for application process as needed.Client Service Coordinator – Benefits of working with us:- Job fulfilment, a great place to work, in a brilliant team with great career prospects – where we make a difference every day to our client’s lives!- Salary up to £22,000 (depending on experience).- 28 days holiday including Bank Holidays- Pension Scheme- Employee Assistance Scheme- Training, development and career opportunities.If you would like to work with an exceptional care company with a fantastic reputation delivering ‘Outstanding’ services then apply by writing a covering letter explaining why you think you may be the right person and attach your CV.*Please note – interviews may take place prior to the advert closing as and when suitable applications are received. If a suitable candidate is appointed the role will close early so please do not hesitate to submit your application.All appointments are subject to a satisfactory DBS check and references. Required skills

Keyskills :
Codination