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Head of Operations

FBN Bank
Job LocationMoorgate, London
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

  • Lead and manage all Central Operations activities including client service, investigations, payments, treasury operations and loans administration.
  • • Work with the COO to ensure strategic objectives agreed at senior level are translated into tactical business plans with metrics for key measurements in place to monitor progress
  • • Review and enhance department delivery processes with a view to ensure that a smooth workflow within the department, reduced turnaround times and costs, higher levels of efficiency are achieved
  • • With the support of the reporting team managers, achieve and maintain the expected levels of service delivered to customers and user departments. Be accountable for the overall achievement of agreed SLA for Central Operations.
  • • Lead and motivate teams, acting as a change agent’ so that transformation and development programmes are created and then carried out with commitment and to agreed timescales and standards.
  • • Promote and support cross-skilling in the Department. Ensure team members are fully cross trained in the required areas.
  • • Provide specialist knowledge and support to the whole Operations function to ensure deliverables are achieved to meet business requirements.
  • • Develop, improve and maintain policies and procedures and user manuals for the Operations Department.
  • • Work with the reporting team managers to ensure that all transaction processing is in compliance with regulations (including but not limited to PSD2, GDPR, Complaints and TCF) and Banks policies, procedures and that any issues and concerns are resolved promptly.
  • • Ensure that the operational risk is effectively managed and addressed in all aspects of the Central Operations Department.
  • • Ensure that any audit points have been addressed and cleared in a reasonable time.
  • Lead projects related to Central Operations, ensure their timely completion, achievement of objectives and cost efficiencies. Ensure the change-over to new systems and/or upgrades is smooth and error-free.
  • • Manage maintenance of transaction records, documents and create archival system for easy retrieval
  • • Prepare regular MI and analysis for senior management for effective monitoring and control
  • • Develop and maintain relations with correspondent banks in order to facilitate and ensure smooth working support and quick resolution of issues/ concern areas
  • • Ensure that monitoring of customer transactions and settlements is at the required standard and report any exceptions to relevant department.
    • Required skills
  • Leadership
  • Operations Management
  • Loan Documents
  • Treasury Management

    • Keyskills :
    Leadership Operations Management Loan Documents Treasury Management

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