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eCommerce Programme Manager

Office Angels
Job LocationMitcham
EducationNot Mentioned
Salary£30,000 - £35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Job Title: eCommerce Programme ManagerSalary: £30,000 - £35,000 per annum |Commission: OTE £10,000 on hitting sales and margin targetsHours: Monday - FridayLocation: MitchamOur client based in Mitcham is currently recruiting for an eCommerce Programme Manager to join their team. You will be reporting into the Sales Operations & Customer Experience Director.Your Key Responsibilities will include:

  • Accountable for the overall execution, management and quality control of a portfolio of customer merchandise programmes and e-stores - leading the entire process from the customer briefing and brand immersion process through to project completion, ensuring client satisfaction and meeting all timeline milestones
  • Serve as the main point of contact for designated customer programmes, and work cross-functionally with internal sales and operations stakeholders to coordinate the success of the programmes and e-stores
  • Conduct and lead kick-off and status meetings regularly with customers and relevant internal global and local team members, ensuring thorough communication with all stakeholders at all stages of every project
  • Secure approvals, coordinate action items and communicate cross-functionally to maintain workflows
  • Implement/automate processes to collect and manage sales data, creating actionable reports & dashboards
  • Proactively communicate with clients about product recommendations, risks, challenges and solutions, whilst leveraging global resources to drive improvement based on local needs
  • Build & deliver email and digital campaigns to drive awareness and sales of merchandise programmes.
  • Drive and make recommendations to effectively engage customers across digital channels to support business objectives, whilst prioritising the customer experience
  • Alongside the account manager, be accountable for client relationships after the programme has launched, focusing on profitability, tracking and managing resource consumption, financial reporting and billing
    • Professional skills, Experience and Attributes Required:Essential:
  • Proven experience in a client relationship / project management role leading and delivering multiple digital programmes - excellent project management and planning skills
  • Skilled at building strong internal and external stakeholder relationships
  • Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users
  • Ability to think strategically and execute methodically, adept at making data-driven, analytical decisions
  • Strong Excel, PowerPoint and Word skills
    • Desirable:
  • Educated to graduate degree level or equivalent experience
  • Good understanding of business processes related to Sales, Marketing, Support, and Operations
  • Some knowledge of digital marketing and automation tools eg; dotmailer
  • Prior experience in multi-cultural international environment
  • Additional European language
    • Next steps:Apply today, the client is looking for someone to interview asap!Please apply today with your up to date CVFor more information, please contact Joan Collins on or emailThe Small PrintWhilst wed love to get back to every applicant, it isnt always possible. So, if you havent heard from us within 3-5 days, please note that your application has not been successful on this occasion.Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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