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TCT Administrator

Quest Employment
Job LocationMinworth
EducationNot Mentioned
Salary£8.21 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Responsibilities:

  • Plan and prioritize workload to suit operational requirements…Daily Review
  • Engineer database maintenance and reporting to Customer and Service Partners.
  • To ensure all customer service level agreements and any reporting requirements are adhered to
  • To ensure customer escalation(s) are responded or dealt with in a timely manner
  • Liaise with internal and external transport suppliers to ensure goods are collected on time to enable efficient delivery.
  • Assist Debrief Process and ensure TRACE is updated (In house I.T Platform).
  • Exception reporting i.e. Liaise with service partner(s) and customer(s) to ensure Service Performance is achieved.
  • Maintain TVS RICO key management process from receipt to return
  • Maintain TVS RICO Scan plaque ordering and recording process.
  • Maintain record(s) of any Sameday movements booked or requested via the TVS RICO DA system (In house I.T Platform).
  • To ensure that daily checklists and tasks are completed in a timely manner
  • Ensure Return label request are completed.
  • Ensure all Service Partner handovers are received and submitted on a daily basis.
  • To cover the workload of colleagues within the department during periods of absence or peak workloads
  • To undertake any other duties as required by management that will improve quality of customer service within the company in accordance with grade and nature of the post.
  • Continual review of all working practice/processes to improve efficiency in operating methodology
  • Support any customer implementations when the requirement should arise.
  • To be receptive to training and development opportunities that may be necessary for successful completion of designated tasks or specific projects
    • Skill set requirements:
  • Good phone manner
  • Computer Skills Excel and Word.
  • Flexible
  • Confident and Problem Solver
  • Ability to work as part of a team
  • Desire to improve quality

    • APPLY NOW

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