Plumber Duty Manager

Job Description

ROLE PURPOSEBe responsible for leading your team to ensure you maintain and repair all aspects of plumbing and wet heating on resort. You will provide an environment that allows your team to perform at their best through high performance and high fulfilment and creatingmemories for our guests and gives our team opportunities of a lifetime. You will build relationships with Venue /Village Managers and help priorities work. You will drive standards to help us achieve Clean and Fault Free accommodation.KEY RESPONSIBILITIESLeads and coaches the teams daily activities to ensure all areas of responsibility are coveredTakes ownership of shift and service delivery ensure consistent delivery of a quality Butlins experience in line with brand/venue guidelines Confidently deals with guest concerns with the ability to resolve problemsMonitor delivery of service level agreements and be proactive in arranging appropriate resource/support to ensure the guest experience is not impacted Demonstrates and role models that you are committed to delivering a superior guest experience in everything that you doCover Duty Facilities Leadership cover as requiredLiaise with external contractors and plan in work in order to reduce impact on team and guestsResponsible for the sprinkler checks and servicing of all related equipmentCOMPLIANCEUses and produces weekly rota and 3-weeks in advanceDaily approval of TimesheetsHas a high level of operational knowledge specific to the area of expertise and shares this with Team Members, continually looking for better ways of working to delight our guestsUnderstands team engagement levels at all times, and works with Manager to identify opportunities to provide an engaging and fulfilling place to workDemands the best of yourself and others to continually delight our guestsMonitor and coach on mobile working standardsAnalyse performance reports and communicate / implement change on how we can continually improveEnsure your team are trained to the latest regulationsProduce and work to a planned maintenance program to maintain assets and prevent breakdownsEnsures compliance with relevant legislation, company and Health & Safety policies within your area of responsibilityMonitor team levels and be proactive in arranging appropriate resource that is reflective of the guest numbers and payroll budgets, escalate to Leaders where necessaryEnsures compliance with relevant legislation, company and Health/Food & Safety policies within their area of responsibilityEssential:Fully qualified PlumberDemonstrable Leadership experience in managing a team Desirable:Good understanding of heating management with formal qualificationA formal H&S qualificationFacilities Management qualification (ILM or BIFM)The benefits of working with us:Subsidised OFSTED Nursery facilities available on resortAccommodation available whilst relocating in many of our resorts if you dont live locally20% off food in our restaurants and take away.Regular team incentives with great rewards.Opportunity to earn up to £1,000 when you refer friends to join our great teamHolidays Discounts of 20% for all your family & friends in Haven, Butlins & Warner HotelsUse of Pool and many other Leisure facilities.Funded qualification development opportunities from Level 2 to masters degrees for permanent team members.Access to the Employee Assistance Programme including support for your wellbeing and free access to advice and expertise on financial and legal matters etcFantastic discounts when making purchases from most major retailers and hundreds of discounts on everyday purchasesTeam Member of the Month AwardsInstant Recognition schemes with great rewards through our busiest timesLong Service awards for permanent team members