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| Job Location | Minehead |
| Education | Not Mentioned |
| Salary | Competitive salary |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
DescriptionAbout The RoleWe’re looking for passionate people to join our Butlin’s Team. The main purpose of the role is to deliver a fantastic service to our guests while they are enjoying their holiday with us. Here in Guest Services you will be mainly working back of house on ourtelephone-based system helping our guests have an altogether more entertaining and fun break.You will be helping our guests curate their stay with us by giving advice about the fantastic product offering we have and giving advice about our local area. We put the fun back in to our guests holiday so if things aren’t going to plan with their break, youwill be helping our guests get things back on track by using your empathy and problem solving skills to understand fully what has gone wrong and ensuring that any jobs & feedback are logged then followed up with the guest.Within the guest services team, we also look after the check-in experience for all of our guests and meet some guests face to face to talk through anything, they may need help with.About YouYou don’t need any experience to work as part of our teams. If you have a warm, friendly manner and love to chat to people, we can teach you the ins and outs of working as part of our team. If you do have any previous experience, we would also love to hearfrom you.We are looking for team with great communication skills who enjoy helping people, A team player who supports your colleagues while they support you. You will need a great telephone manner including being confident at offering solutions to our guestsWe use different systems to log jobs and feedback for our guests so being confident on a computer is a mustNormal working hours could vary between 9am and 9pm on our arrival days and any other day will be 9-5. We are open 7 days a week so flexibility with days, start and finish times will be needed to ensure we can give our guests a great experience. About Butlins At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.There has never been a more exciting time to join Butlin’s!