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Claims Handler

Employment Specialists Ltd
Job LocationMilton, Cambridge
EducationNot Mentioned
Salary£22,000 - £26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Trainee Claims TechnicianOur Client, a successful and well-known Insurance Broker, is looking to recruit another experienced Claims Handler to join their Claims Team based in Cambridge.You will have an enthusiastic client focused approach and will be supported by Colleagues within a close-knit team.Our Client offers an attractive benefits package and a proven interest in career development within a proactive team environment which all means that this really is an opportunity for you to utilise your experience and progress.Key responsibilities

  • Recording new and managing existing client claims
  • Dealing with clients and insurers telephone, post or email claim queries on a daily basis
  • Liaising and negotiating with insurers, clients and adjusters regarding the progress of claims
  • Providing suitable advice to clients regarding claims or potential claims in relation to policy cover and immediate and ongoing post-loss action and keeping clients informed of progress
  • Advising clients on how to handle small claims themselves where these fall within the policy excess
  • Preparing claims reports for Broking Technician/Account Handler or Account/Broking Executive for discussion at mid-term and annual reviews with clients
  • Attending claims meetings at clients premises with Account/Broking Executive or unaccompanied if required
  • Liaising with Claims Manager, Account Executives, Broking Technicians/Account Handlers and Directors over any queries relating to policy cover in relation to a claim
  • Identifying potential problem or contentious claims as soon as reported or when issues occur to Group Technical Claims Manager and providing updates on claims progress
  • Providing assistance to colleagues with workloads/client queries
  • Maintaining an effective diary system and chasing outstanding diaries
  • Providing claims statistics/information to management as and when required
  • Attending and contributing to Claims team meetings
Additional responsibilities:
  • Ensuring a high level of customer service is achieved
  • Maintain work states, entering accurate information timely as required
  • Complete any reasonable request made of you by a Manager or Director
Requirements:
  • At least 2 years of claims experience
  • Excellent communication and organisational skills
  • Good IT skills are essential
  • Ideally, the successful candidate will hold the Cert CII qualification or be working towards it

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