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Scheme Coordinator

Stonewater
Job LocationMickleover
EducationNot Mentioned
Salary25,000 per annum, pro-rata
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , part-time

Job Description

X 1 Permanent, Part Time (30 hours per week)X 1 Permanent, Part Time (20 hours per week)Located in the UKs most central city, Highgates and The Dovedales are retirement living schemes consisting of one and two bedroom leasehold flats.At Highgates, we are seeking a Scheme Coordinator for 30 hours per week and at The Dovedales, we are seeking a Scheme Coordinator for 20 hours per week.Within the role, you will assist the Delivery Manager with the day-to-day operational management of the independent living scheme, delivering an on-site housing management service that supports our residents to lead independent lives in a safe environment.Youll routinely carry out health & safety, fire safety and warden call system checks ensuring both compliance and achievement of consistently high service standards, and identify and manage risk including safeguarding, taking accountability for ensuringthat appropriate actions are taken and controls are in place to manage the risk.The ideal candidate will:

  • Experience of working in a housing environment or recent demonstrable experience of frontline customer service.
  • Good general IT skills including Microsoft Office applications and a willingness and aptitude to learn our in-house systems.
  • Excellent record-keeping skills, ensuring that all information is clearly represented and accurately captured.
  • A motivated and committed self-starter with strong organisational skills, with a passion to deliver innovative services.
  • Ability to work collaboratively and communicate information clearly and effectively with customers, colleagues, and a wide range of contractors, external agencies etc.
  • Thinks practically and logically and produces high quality work, overcoming problems/issues to meet deadlines.
  • Delivers excellent customer service, including response and resolution of customer feedback and complaints with support from managers as required.
  • Leasehold experience is desirable but not essential as full training will be provided.
This role requires working across a locality therefore the ability travel is essential. Access to a vehicle is desirable.Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.Discover Stonewater:Stonewater is a leading housing provider. We manage around 30,000 homes, serving 78,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-buildingprogramme.Our mission is to provide quality homes and services for people whose needs are not met by the open market.Were looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform peoples lives.We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We havealso achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.Are you ready to #DiscoverStonewaterStonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

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