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1st Line IT Support Analyst

Vanilla Recruitment (UK) Ltd
Job LocationMansfield
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Were looking for a skilled 1st Line IT Support Analyst to join a leading marketing services company who are helping a wide range of international brands to communicate effectively with consumers through a wide range of eyecatching and engaging digital innovations.Based at a state-of-the art high-tech hub in Mansfield, youll join a hardworking and knowledgeable IT team. Reporting to the IT Manager, the successful applicant will help to deliver outstanding helpdesk support.Hours of work: This role is available with a hybrid working pattern, based on 4 days in the office and 1 day WFH each week.You will help to ensure that IT support is available to colleagues and clients at key times by working a varied shift pattern as follows:

  • 1 week of early shifts: 6.00am - 2.00pm
  • 1 week of late shifts: 2.00pm - 10.00pm
  • 2 weeks of day shifts: 9.00am - 5.30pm
  • You will also work a remote weekend shift on a 1 in 3 weekends basis.
Salary and benefits:
  • £Competitive
  • 25 days annual leave (+ bank holiday)
  • Free parking
  • Healthcare scheme
  • Employee wellbeing initiatives
Duties and responsibilities:
  • Helping to delivery an effective and efficient Help Desk service.
  • Handling incoming and making outgoing calls.
  • Providing IT support to a key client regarding the operation and maintenance of digital signage and screens.
  • Addressing and progressing tickets, diagnosing and resolving IT issues promptly.
  • Working with third-party engineers and suppliers, arranging engineering appointments where needed.
  • Continuously keeping informed of relevant systems, software and technology.
Skills and experience required:
  • Youll either be an IT graduate or have previous experience in a similar 1st Line Support IT role.
  • Prior involvement in the maintenance digital signage, digital screens or audio-visual IT systems would be advantageous.
  • Ideally ticketing system experience such as: Zendesk, Servicenow and Freshdesk
  • Sound knowledge of Windows, iOS and Android systems.
  • Demonstrates a keen interest in the rapidly changing field of IT.
  • Good knowledge of MS Office.
  • Approaches tasks with curiousity, always looking for opportunities to innovate and to improve.
  • Appreciates the value and importance of working collaboratively with teams across the business.
  • Able to adapt to a fast-moving business environment, with a positive approach to change.
  • Excellent problem-solver.
  • Demonstrates enthusiasm and tenacity.
  • Outstanding communication skills, both verbally and when putting together written correspondence, reports and presentations.

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