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Job Location | Manchester |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
OverviewOverview Of BNY Mellon:BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations or individual investors, BNY Mellondelivers informed investment and wealth management and investment services in 35 countries. As of March 31, 2021, BNY Mellon had $41.7 trillion in assets under custody and/or administration, and $2.2 trillion in assets under management. BNY Mellon can actas a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation (NYSE: BK). Additional information is available onwww.bnymellon.com . Follow us on Twitter @BNYMellon or visit our newsroom at newsroom for the latest company news. Job Purpose: The Production Voice Services team within BNY Mellon Technology Services Group is looking to fill a Sr. Infrastructure Support Specialist role. Voice Production Services is responsible for the operational support including monitoring, troubleshooting, changemanagement, compliance, vulnerability management for all BNY Mellon voice and video applications and infrastructure including but not limited to global Cisco Call Managers, NICE call recording, Call Center Technology, and voice networking (SIP and PSTN trunking). Role is part of the Production Voice Services Level II team and will report to the team lead. Role will work closely with other production services and engineering teams responsible for the implementation, configuration and troubleshooting complex voice, video,collaboration, and call centre applications. Role will be an internal SME for Cisco voice and collaboration systems. Responsibilities: