Business Support Hub - Senior Assistant

Job Description

Ideas | People | TrustWere BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate todays changing world. We work with the companies that are Britains economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams leading them. Well broaden your horizons Playing an important support role at BDO, our Secretarial and Administration team contributes to our success by taking responsibility for planning and organisation. Their proactive approach to what we do ensures our projects operate seamlessly and co-operationremains strong across our firm. Whatever the challenge, they provide the foundations on which we can excel. Joining this team, youll enjoy a friendly and supportive environment - and plenty of variety to keep you on your toes. Want to play your part in ourinternational operation Well help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. Youll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDOs partners to help businesses effectively. Youllbe encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Business Support Hub (BSH) is recruiting additional Senior Assistants to join their busy team. The BSH sits within the National Business Support Stream (NBSS) and provides administration support to the client facing members of the firm. TheBSH is committed to delivering exceptional support and quality work across all areas of the business, whether it be creating engaging documents, assisting with the client take-on process or involvement in one-off projects. The role focusses on Quality Assurance and becoming a subject matter expert in all areas where the BSH provides support. The successful candidate will play a key role in contributing to the success of the Business Support Hub and will be an integral part ofthe team, delivering training and providing feedback. In this key role you will:

• Review all documents prepared by the BSH Assistants checking spelling, formatting and compliance with the firms brand guidelines
• Deal with complex and challenging tickets with the support of other team members if required
• Proactively manage your work queue and call out any issues to the team associate
• Support the team Associate in maintaining SLAs
• Engage with requestors to understand the task if required
• Pro-actively engage, build & maintain relationships with requestors
• Become an integral part of the wider business support operation via team huddles, covering for colleagues as and providing feedback coaching to colleagues
• Stepping up as cover for the Associate in their absence as required
• Maintain a high quality of work throughout all processes in line with Quality Assurance frameworks
• Adhere to the BDO workable framework
• Be open to feedback to improve performance

Youll be someone with:

• Excellent attention to detail, literacy & numeracy skills
• IT skills - strong working knowledge of MS Office (i.e., Outlook, Excel, Word, Teams) and similar desktop applications
• Willingness to learn new systems is essential
• Well presented with a professional level of communication - both verbal and written
• Strong time management, organization skills and the ability to priorities and complete tasks with limited supervision
• Ability to work well in a team environment
• Experience in working in an admin role

Youll be able to be yourself; well recognise and value you for who you are and celebrate and reward your contributions to our business. Were committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, andthe task at hand. At BDO, well help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. Were in it togetherMutual support and respect is one of BDOs core values and were proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, well support you at every stage in your career, whatever your personaland professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, youll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so weve invested in state-of-the-art collaboration spaces in our offices. BDOs people represent a wealth of knowledge and expertise, and well encourage you to buildyour network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, youll never stop learning at BDO. Were looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why were always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companieswe work with to achieve their ambitions. Weve got a clear purpose, and were confident in our future, because were adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with opennessand clarity, because we believe in empowering people to think creatively about how we can do things better. #RD-LM1 #TJ-LM1 #LI-LM1