Underwriter Assistant

Job Description

Underwriting AssistantHeard of usWere a nimble and ambitious financial services specialist. Backing people to fulfil lifes hopes and dreams; delivering the most compelling customer experience across Banking and Motor Finance.Now is your chanceThe role of Underwriting Assistant is really important to us. You will support the end to end mortgage application process in in the Mortgages Operations Department by working with Aldermore partners, such as intermediaries and valuers. This non-mandated roleacts as support to both underwriters and brokers to ensure that the journey of each application is effective, efficient, and seamless for the customer.When the time is right, we would love to welcome you to our Wilmslow office. In the meantime you will be based remotely. Youll be made to feel part of your new team by your Line Manager Operations Manager and colleagues through regular contact and virtualinteraction.What would your day look like* To review and screen applications to ensure all packaging requirements have been met and all applicant data has been correctly keyed.* Deliver exceptional customer and broker service as the lead contact on cases during the application process implement necessary contact strategy at each stage of the application.* To review documentation and supporting information in line with bank policy and product criteria to ensure a fully packaged application is presented for underwriting, * To understand and apply all Bank policies applicable to regulatory requirements, lending responsibly, credit risk criteria and fraud prevention.* Support the education of brokers in best practice in case submission, use of the portal and system and understanding our proposition and packaging requirements * Both technical system knowledge of the originations system and the wider supporting systems (quest, lender hub, kama etc.) * Ability to apply supporting processes in the end-to-end review of mortgage applications. * Support the management of a large volume of mortgage applications, ensuring all underwriting activities are prioritized to deliver against service KPIsWhat do we expect of you* Experience working within a banking environment is advantageous* Knowledge of mortgages and underwriting would be beneficial * Support a culture of continuous improvement working to suggest and develop ideas to improve the customer journey* Have a proactive and professional approach to drive a right first-time outcome for the customer* Experience working in a fast paced and change driven environment, owning and driving improvements* Deliver an excellent quality of service, meeting agreed service levels and achieving individual KPIs and supporting the team KPIs* Demonstrating a consistency of delivery with strong attention to detail.What can you expect of us* A friendly and flexible culture, synonymous with our proposition to our customers.* A growing organisation that defines itself as being nimble, lean and strong.* A drive for continuous improvement, which you will be empowered to get behind from day one. * A communicative, accessible and approachable ExCo. And of course, you will be compensated competitively, with a good range of core benefits and bonus potential. Still CuriousOur Clients Group was formed by bringing together two very successful businesses under the parent company umbrella. Whilst their parent company operates internationally from their HQ in South Africa, our client are a UK-based financial services specialistthat supports their customers across a range of products and services.Underpinned by their strategic blueprint, "backing people to fulfil lifes hopes and dreams", they thrive upon saying "yes" to their customers. They respect the ingenuity of entrepreneurs and their startups; they give first-timers a leg-up onto the propertyladder; and they open up the lending market to many.This is where you come in. They are on a journey. A journey defined by a destination; to deliver on their purpose over the course of the next 3 to 5 years.Join them today and they will make the same promises to you as an employee, as they do to each of their customers. Our client are committed to building a working environment that values respect, diversity, and compassion. They welcome people regardless ofage, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether youre pregnant or on family leave.#backingyoutobringyourbestOur client is an equal opportunities employer.Our client do not accept speculative agency CVs. Any CV received by our client will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.Where a DBS check or CIFAS check is identified as necessary, all application forms, job adverts and recruitment briefs will contain a statement that an application for a DBS certificate or a CIFAS check will be submitted in the event of the individual beingoffered the position.