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UCaaS Platform Engineer

In Technology Group Limited
Job LocationManchester
EducationNot Mentioned
Salary£38,000 - £45,600 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Title: UCaaS Platform EngineerSalary: £38,000 - £45,600Location: ManchesterWe are working with a prominent provider of Unified Communications as a Service (UCaaS), catering to the UK, German, Spanish, and Benelux business markets with voice, data, and mobile products and services.This is an exciting opportunity for a UCaaS Platform Engineer to join their team. This role entails hands-on engineering support for monitoring, maintaining, and operating the Core Network for Unified Comms Service. Your key responsibilities will include:

  • Monitoring and responding to incidents across the Unified Communications Service.
  • Providing technical support to internal teams through trouble ticket resolution and escalation when necessary.
  • Performing emergency configuration changes across various components of the Unified Communications Service.
  • Conducting root cause analysis for production errors and maintaining Business Continuity schedules for the Unified Communications Service.
  • Implementing planned configuration changes for various components of the Unified Communications Service.
  • Identifying areas where Automation Frameworks are needed for maintenance and troubleshooting procedures and implementing them accordingly.
To be successful in this role, you should have experience in:
  • Supporting UCaaS solutions, preferably with a focus on open-source technologies such as Kamailio and Freeswitch, at a Carrier level.
  • You should also be well-versed in Incident, Problem, and Change Management processes and possess expertise in supporting Open-Source Voice Technology (Kamailio / FreeSwitch / WebRTC, RTP Engine) and Web Servers like NGINX. (Broadsoft/Broadworks)
  • Knowledge of protocols like SIP, RTP/SRTP, WebRTC, ICE/TURN/STUN, Linux, and Windows Administration is essential.
As part of your role, youll have the opportunity to lead internal projects, contributing to the development of your skills further. The ideal candidate will have worked at a senior level in a support desk environment and should be capable of communicatingeffectively through various means, including phone calls, meetings, and emails.Benefits:
  • 25 days Annual Leave plus the English Public / Bank Holidays
  • Holiday Trading Scheme
  • Employee Referral Scheme
  • Cycle2Work
  • Save As You Earn (SAYE)
  • Health Care Cash Plan
  • Enhanced Adoption, Maternity, Paternity and Shared Parental Pay
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Keyskills :
UCaaS - Kamailio - Freeswitch - WebRTC - Linux - SIP - VOIP - Open-Source Voice Technology - NGINX - cisco broadsoft - AWS - Broadsoft - Broadworks -

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