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Tenancy Coordinator

Cobalt Recruitment
Job LocationManchester
EducationNot Mentioned
Salary20,000 - 25,750 per annum, pro-rata
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Tenancy Coordinator (3 Month FTC)Manchester£25,750 (Pro Rata)Cobalt are excited to be working alongside a Property Management company, who are looking to grow their Tenancy Management Team. The ideal candidate will have strong administrative experience as well as excellent customer service skills.Role OverviewThe Tenancy Coordinator provides essential administrative and customer service support to drive resident occupancy levels. Reporting into the Head of Tenancy Management, the Coordinator will action tenancy progression processes and procedures while deliveringexceptional customer service.Key Responsibilities

  • Effective data entry, recording and updating the in-house property system (Yardi) ensuring all relevant team members and departments are notified
  • Ensure applications are processed efficiently once the applicant has reached referencing stage
  • Preparing and issuing Section 13 notices as required
  • Preparing and serving sectional notices as required
  • Consulting residents directly regarding the issuing of sectional notices
  • Escalating any resident concerns to the Head of Tenancy Management
  • Ensure the accurate completion of tenancy terms and conditions, deposit registration and renewals
  • Coordinate property inventories and cleaning to action any special requirements for incoming residents
  • Ensure complete property compliance, collating licensing requirements
  • Proactively build on your knowledge of our sites and the resident life cycle to ensure delivery of exceptional customer service and contribute to new ideas of improving our ways of working
  • Support the Head of Tenancy Management with additional company-wide tasks and projects, providing cover where needed
  • Provide support to the Head of Tenancy Management in collating and submitting reports
  • Contribute to the ongoing development and improvement of company policies and procedures
Experience and Qualifications
  • Previous sales or administrative experience in a residential lettings environment
  • Working knowledge of property and resident life cycles
  • Proactive, results and goal orientated with experience of working in a target driven and fast paced environment
  • Committed to providing the highest level of customer service
  • Exceptional organisation skills, great attention to detail, with the ability to multi-task and meet deadlines
  • Confident IT skills with previous experience using multiple systems at any one time. Knowledge and experience of Yardi and/or Hubspot is desirable
This role has the potential to go permanent, and offers hybrid working (3 days in the office, 2 days working from home) after training is completed.Please apply with an up to date CV, or get in touch on to hear more information.

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