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| Job Location | Manchester |
| Education | Not Mentioned |
| Salary | £22,000 - £26,000 per annum, inc benefits |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Our market leading client is looking to secure the services of a Technical Support Analyst to join their team based in Manchester or Irlam.As the Technical Support Analyst, you will be responsible for answering incoming calls from customers, working with them to efficiently diagnose faults or problems on the network, achieving timely incident resolution. You’ll also be monitoring the network management system to prevent future incidents occurring, alongside the other Service Desk and NOC teams.The ideal candidate will possess solid technical support experience with knowledge of WAN technologies, and the skills to effectively troubleshoot and resolve/escalate customer issues, consistently providing a high level of customer service even when working under pressure. Also, you will be able to demonstrate the below:
Keyskills :
Incidents ITIL Service Desk Technical Suppt WAN