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Technical Support Advisor

Job LocationManchester
EducationNot Mentioned
Salary£18,000 - £21,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Join a nationwide digital agency as a Technical Support Developer to support and grow existing eCommerce Platforms. The benefits are second to none in this great agency which offers flexible working, a competitive salary, discounts and an excellent holiday package.The Technical Support Advisor will join Client Services team and support clients across their eCommerce platform. The main crux of the role would be offering first line technical support to clients who are encountering difficulties and offering advice and solutions via telephone, email or chat systems.Roles and responsibilities of the Technical Support Advisor

  • Offer front line support to clients
  • Remedy issues using front end web technologies including HTML and CSS
  • Highlight and escalate issues to support engineer team with all the correct information
  • Keep platform documentation up to date in order to allow clients to fix minor problems going forward
  • Keep an eye on performance, identifying trends and patterns
  • Skills and Attributes
  • Experience in technical support
  • Excellent abilities to use front end development tools including HTML5 and CSS3
  • Excellent communication skills and able to remain clear and calm under pressure
  • Flexible and able to adapt
  • High attention to detail
  • Required skills
  • FIX
  • HTML
  • Line Support
  • Technical Support
  • Web Technologies
  • Keyskills :
    FIX HTML Line Suppt Technical Suppt Web Technologies

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