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Technical Support Advisor

Appcast Enterprise
Job LocationManchester
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Johnson Controls are global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet!We are actively recruiting for skilled Technical Support Advisors to be part of our great team. We provide support to over 300,000 customers annually, making sure they are safe and secure with a working alarm system.Currently we are looking to grow our team to service our exciting range of residential, commercial, industrial, public sector and blue-chip customers.What we offer

  • Competitive salary and overtime paid on top
  • Ongoing training and career development within a business that really does offer opportunity locally, nationally and globally.
  • Comprehensive benefits package including life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
  • Career development through various career ladders programs
  • Dedication to safety through our Zero Harm policy
  • Access to business resource groups
What you will doThe ROC (Remote Operating Center) operates 24 hours a day and is the most adaptable and versatile operational department within the company. This is a full time, office-based role (M40) on a 6 weeks rota, with 2 working weekends.This is a phone based, security system support position that provides technical support to the field engineers and customers.In this role you will be diagnosing and troubleshooting security alarm faults remotely, over the phone. You will have access to a broad range of monitoring and programming software. We are looking for candidates who can provide a high level of customer serviceto external residential and commercial customers. You will be dealing discreetly with bespoke and high security customer requirements as well as assisting field engineers to ensure remote connectivity to alarm systems.What we look forRequired
  • An interest in problem solving.
  • Excellent communication skills are essential.
  • The ability to relay technical information to a non-technical audience.
Preferred
  • Experience in a technical problem solving will be advantageous.
  • Experience in over the phone customer service.
  • Background in customer services.
Join our winning team and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!#LI-DC1#LI-OnsiteUKJCI23

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