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| Job Location | Manchester |
| Education | Not Mentioned |
| Salary | £40,000 - £48,600 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Are you a self-motivated, hard-working, and organised Service Management Analyst who is looking for more responsibility and autonomyYou will work within a progressive team with a focus on minimising disruption to the firms staff by following and implementing standard, repeatable processes.The company have an amazing working culture with flexible working from home policy and offers great progression within the company as well as annual salary reviews.Location - ManchesterHybrid working - 2 days office, 3 days remoteAbout youYou will take an active role in the Incident and Problem Management processes. This includes responsibility for investigating issues and being proactive to identify potential problems before they become a major issue. You will have prior experience withinservice management and a core suite of knowledge with ITIL and service management systems.You will have excellent written and verbal communication skills with the ability to liaise and communicate with all levels of staff within IT and across the business.Technical skills required