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Job Location | Manchester |
Education | Not Mentioned |
Salary | 175.00 - 204.00 per day |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Temporary , full-time |
Service Desk EngineerManchester/Remote (2 days on-site 3 days remote)£204 per day (Inside IR35)3 months +A Service Desk Engineer is required for our client based in Manchester for an initial 3 month contract with an immediate start. You will be responsible for providing users with remote and desk side technical support.Main Duties and Responsibilities:To troubleshoot Service Desk tickets within service level targets to ensure a high level of customer service is provided.To escalate tickets to the Infrastructure team or third parties such as external support or maintenance companiesTo produce technical documentation for use within the department and user guides for the businessTo provide telephone support answering, logging and prioritising Service Desk ticketsTo provide support for the Windows network, desktop applications (including Microsoft Office, Avaya telephone system, Android, Apple, VPN, Citrix, Exchange email) and other IS systems.The ideal candidate will have:A strong background working in a Service DeskTo be able to follow Service Desk, Problem, Incident and Change control processes and procedures.To have experience and/or knowledge to working in Prince2, ITIL and Agile environments.The ability to effectively support and administer Microsoft systems and environments
Keyskills :
microsoftengineerservice desk analyst