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Service Desk Engineer

REED
Job LocationManchester
EducationNot Mentioned
Salary240.00 per day, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

  • Role: Service Desk Engineer
  • Location: Manchester
  • Working pattern: Hybrid (2 days on-site 3 days remote)
  • Salary: £240 per day (Inside IR35)
A well known Medical public body based in Manchester is looking to take on a Service Desk Engineer to join their successful IT team for an initial 3 month contract with an immediate start. Youwill be responsible for providing users with remote and desk side technical supportMain Duties and Responsibilities:
  • To troubleshoot Service Desk tickets within service level targets to ensure a high level of customer service is provided.
  • To escalate tickets to the Infrastructure team or third parties such as external support or maintenance companies
  • To produce technical documentation for use within the department and user guides for the business
  • To provide telephone support answering, logging and prioritising Service Desk tickets
  • To provide support for the Windows network, desktop applications (including Microsoft Office, Avaya telephone system, Android, Apple, VPN, Citrix, Exchange email) and other IS systems.
What are they looking for
  • A strong background working in a Service Desk
  • To be able to follow Service Desk, Problem, Incident and Change control processes and procedures.
  • To have experience and/or knowledge to working in Prince2, ITIL and Agile environments.
  • The ability to effectively support and administer Microsoft systems and environments

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