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Service Delivery Manager

Job LocationManchester
EducationNot Mentioned
Salary£55,000 - £65,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Landing in a greenfield environment, your role as Service Delivery Manager will be to ensure a high level of pro-active IT Service is always delivered, whilst also being a natural leader with a customer focused approach.Youll be joining a global organisation with clients in various industries, so will need to a good understand of multi-client/supplier IT environments.Salary: up to £65k + bonusLocation: Manchester (Mainly Remote)Youll need to be confident dealing with clients and escalations, as well as also implementing new IT standards as they look to build on their current policies and processes.Key Responsibilities:

  • Manage the service relationships between key customers and the IT service desk .
  • Meet clients business needs by planning, implementing, controlling, and reviewing service provisions appropriately.
  • Nurture positive working relationships with senior stakeholders in client organisation via effective communication.
  • Foster continuous service improvement by implementing successful performance management metrics/reporting.
Ideally youll have:
  • 5 years experience in a similar role, preferably in managed services
  • Strong ITIL understanding and/or certification
  • Experience of implementing new IT Services in an immature/greenfield environments
  • Experience running a CSI/SIP register
Sound interesting Please apply directly for more detail!

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