Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Service Analyst PERM

Sopra Steria
Job LocationManchester
EducationNot Mentioned
Salary£23,000 - £25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you a 1st line Service Analyst looking to further your careerWe are currently recruiting for a Service Analyst with experience in 1st line support to join a busy, growing team. This is an ideal role for someone looking to progress their career and grow their skillset. This role calls for an individual with a passionfor delivering high levels of service and experience working on application including: Microsoft Exchange, Teams and Active Directory as well as office 365.We can offer great career progression opportunities, ability to be based remotely anywhere across the UK, benefits which you can flex to meet your needs and training and development opportunities.What youll be doing:

  • Manage and take ownership of all change/problem/incidents.
  • Investigate problems, according to impact, through to resolution or error identification.
  • Update the change/problem/incident records with all progress that occurs, including any actions to correct problems.
  • Assist with the handling of MI – Major Incident and identifying the root cause.
  • Analyse change/problem/incidents to determine any trends or apparent problems that occur and involve relevant parties where necessary.
  • Review the processes and make recommendations for improvements.
  • Liaise with all necessary parties (including external 3rd parties) to co-ordinate
What you’ll bring:
  • Knowledge of ITIL service management processes and practices
  • Knowledge of Incident Management, Problem Management and Change Management Processes
  • Experience and knowledge of MS office packages (at intermediate / advanced level), Lotus Notes and SMS or equivalent
  • Experience of working on a helpdesk in an IT environment
  • Demonstrable experience of working as a Service Analyst on small to medium service management environments
  • If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type:Full-time, PermanentInternal Recruiter: MichaelSalary:£23,000 - £25,000 per annumBenefits:25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fundAlthough this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.Loved reading about this job and want to know more about usWe support the UK Government to tackle today’s biggest challenges. We combine technical expertise and delivery capability with vision to accelerate change and reinvent the way that Public Services are designed and delivered. We work with energy and integrityto build intelligent, highly secure, joined-up solutions that make a difference to everyday lives. We’ve been helping Government to make a difference for 50 years, creating common systems and approaches, enabling government to work across multiple agenciesand radically transform how Public Services are delivered. Empowering Government to make a difference to everyone, every day.

APPLY NOW

Service Analyst PERM Related Jobs

© 2019 Naukrijobs All Rights Reserved