Senior Infrastructure Engineer

Job Description

Senior Infrastructure EngineerManchester - Remote WorkingSalary: £51,252 - £57,688 per annumA Senior Infrastructure Engineer is responsible for deploying and maintaining a portfolio of infrastructure products and services for TfGM. Responsibilities include ownership of the identification of appropriate product and solutions, ensuring solutions are fully documented, reporting on and maintaining service health across a portfolio of services, identifying and resolving platform issues, governing the deployment of updates to maintain platform viability, supporting project delivery and contributing to the Practice.Infrastructure designs reflect current best practice and are implemented to a high technical standard*Lead work packages with the Design Practice and with external Partners to identify, create & document new Product & Service Designs.*Produce complex designs and document, to meet strategic objectives and architectural design principals.*Present to the Technical Design Authority to obtain approval for design choices.*Create designs that take into account organisation risk appetite and create and implement appropriate risk mitigations.*Collaborate with internal and external technical experts to support design outcomes.*Collaborate with senior key stakeholders in the design process.*Lead the design of tests. Supervise testing and production of test reports.Infrastructure solutions are secure, cost effective and meet changing operational performance targets and SLAs for performance, capacity and availability, throughout their lifecycle*Manage & maintain IT assets in one or more significant Infrastructure domains, tracking services and components and appropriately managing performance targets and service levels.*Own and manage service and component availability, reliability, maintainability and serviceability.*Define standards for Security and Integrity of components and ensure conformance to Security standards.*Manage & maintain secure configurations, identifying and maintaining tools, techniques and processes to identify, track & log system security & performance.*Own the optimisation of infrastructure performance activities and recommend appropriate changes.*Manage & execute complex configuration, installation and reconfiguration of infrastructure products & services.*Manage & execute action to investigate, analyse patterns and trends and resolves problems in systems, processes and services.*Manage the Infrastructure Demand Management process to ensure adequate investment and recruitment of resources.*Deep experience working with project and product teams, either as a team member or independently, and positively collaborating and driving the delivery of appropriate technology products and services through project methodologies and processes.Operational issues are effectively managed and business disruption is minimised.*Own and manage the service level compliance of all Infrastructure products and services.*Provide and analyse data to establish Infrastructure operating risks. Communicate and document the risks into the IS risk management process.*Implement appropriate action and risk mitigation for change requests. Manage high impact, complex change requests.*Supervise the activities of Associate Infrastructure Engineers and Infrastructure Engineers.*Track and manage adherence to release policies, procedures and processes.*Manage Infrastructure operating processes to achieve agreed process outcomes and propose changes to improve processes and enhance outcomes for TfGM.*Manage compliance with agreed standards and procedures.*Lead a complex portfolio of product and service improvement actions. Highlighting process improvements that can reduce down time through activities such as automation.*Prioritise and diagnose complex, high-impact incidents. Investigate root causes of incidents and implement resolution activity. Manage business recovery following the resolution of incidents.*Manage complex, high-impact Problems, identifying root causes. Manage the implementation of agreed remedies and preventative measures.*Manage the maintenance and monitoring of Infrastructure solutions.*Manage continuous service improvement activity.An Infrastructure Services Practice & Community of Interest, that implements innovation and best practice.*Deputise for Lead Infrastructure Engineers, as required.*Contribute to the design of the Infrastructure Practice operating model.*Support the resource demand and supply, including investment plans, internal people and a supplier ecosystem.*Develop an expert-level understanding of the technicalconcepts required in the role and deploy these into the technical solutions and operating processes.*Provide data to support investment planning of future Infrastructure technologies across TfGM.*Implement and manage policies and processes to develop the capability of the Practice. People, Process & Technology development and investment.*Manage Communities of Interest associated with Infrastructure capability development.*Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.