Recoveries Administrator

Job Description

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Travel Percentage : 0% About the Team This is part of our Global Collections team, who work to a hybrid model of 3 days at home a week and 2 days a week in our vibrant Manchester Office in the ever-desirable area of Spinningfields, Manchester City Centre. Our newly refurbished offices host a friendlyyet professional environment where successful candidates can develop and grow. Our Global Collections team provide support to our business customers, managing accounts with a strong focus on mitigation of losses, cash collection, and aged debt clearance. This role manages a portfolio of customers which have become insolvent or managing them through the insolvency process. The team will have contact with both merchants and Insolvency Practitioners to discuss strategies for recovering any losses. What you will be doing Youll be part of a high performing, fast-paced team who triage internal and external notifications identifying merchants who may become insolvent. You will support all administrative aspects around insolvent Merchants, working across multiple platforms withthe aim of risk management and loss reduction. Key Responsibilities:

• Look after the small and medium business divert process from start to finish. This involves critical business processes such as withholding customer funds to clear outstanding debt.
• Work closely with the Business Support team to ensure customers are treated fairly by receiving written communication prior to Diverts being applied.
• Creditors Meetings and meetings with Insolvency Practitioners as required
• Report directly to the head of Recoveries and take part in weekly team meetings.
• Role is not phone based but expected to respond to daily email queries from customers and colleagues in a professional written manner and within the agreed SLA.
• Provide online support via MS Teams instant messages to Collection agents dealing with customer calls and other internal stakeholders
• Daily downloads of reports and collating information onto MS Excel spreadsheets
• Daily creation of Data files to be sent to the Automation team.
• Providing Divert summaries and Debt allocation breakdowns to customers or internal stakeholders
• Accurately keying in BACS refund payments to customers following Diverts
• Approving requests in the online team queue at the end of each day
• The role will require inbound and outbound dialling and all calls are recorded for QA

What you will bring

• Previous experience of working in a recoveries and/or credit monitoring/collections environment
• Analysing financial and business reports then summarising appropriately
• Experience of having challenging conversations with external clients / merchants, whilst delivering exceptional customer service

Great if you have

• Insolvency Qualifications (CPI or ACCA)
• Experience working in a regulated company following the FCA, DPA, TCF & Banking Code Regulations.
• Understanding around the BACS rules

What we offer you

• Scheduled development time to support career progression
• 25 days annual leave per annum plus Bank Holidays
• Competitive Pension Scheme
• Private Healthcare Plan
• Life Assurance x 4 salary

Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsiblefor any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass