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Reception Host Full-Time - XYZ Building

Savills
Job LocationManchester
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

This role is being advertised by Savills Management Resources (SMR) a wholly owned entity of Savills (UK) Limited but a separate employing entity which is not accredited by Real Living Wage Foundation.Purpose of the RoleThe role of Reception Host is pivotal to the success of the building operation as this person will act as the front of house for the management team and will need to ensure that they build and maintain the relationship between tenants, contractors and themanagement team. The successful applicant will have experience of working in a reception environment whilst thinking of new dynamic ways to improve the service within reception and be well practiced in dealing with clients both over the telephone and in face-to-facesituations.Key Responsibilities

  • Providing a welcoming environment to occupiers, staff and guests
  • Ensure that all visitors are booked in on the Visitor Management System.
  • Deal with all ad hoc general enquiries and build and maintain the relationship between tenants, contractors and the management team.
  • Ensure that the telephone is answered in a timely and professional manner and transferred to the appropriate personnel or message are taken. Ensure that all calls are dealt with effectively and efficiently.
  • Promote and develop the Tenant Portal and App to benefit occupiers.
  • Create and manage content on the tenant portal.
  • Create and manage events diary for the building.
  • Work effectively with the rest of the management team.
  • Ensure that the reception desk is covered at all times.
  • Ability to create and promote small events for occupier engagement.
  • Any other reasonable duties required by the Building Management
Skills, Knowledge and Experience 2 years hospitality, reception or customer service experience Competent with various Microsoft IT systems including Excel Health & Safety or Property Management experience would be desirableWorking Hours8am - 5pmSalary£23-24k

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