Quality Assurance - Customer Support Representative

Job Description

Global Manufacturing businessSouth Manchester based Salary - up to £35,000p/aMy client are a market leading global manufacturer and supplier operating in 17 locations across 13 countries, producing over 20 billion items annually from more than 50,000 products offered. Products are sold in 35 countries including UK, Germany, France,Brazil, Japan, China and the US.Due to consistent growth and investment within their Quality management and Control division, the business ate looking to secure an experienced Quality Professional to join their growing team at their UK Manufacturing site in South Manchester with a focuson the customer side.This is a role leading establishing processes, setting efficient controls into processes to ensure achieving planned results and outputs including process capacity, capability, costs, and quality. This role has close working relationship with quality teammembers, with NPD, engineering, process, production, tooling, operations, internal and external customers and suppliers.Role & Responsibilities

• Engage with internal and external customers, engineering, tooling, production, operations, and other relevant stakeholders to address internal and external non-commences, concerns and complaints
• Lead problem resolution for system, process, and product issues and subsequent implementation of containment actions. Able to determine root cause analysis and ensure effective implementation of corrective and/or preventative actions. Preparation of 8Dreports.
• Perform internal audits in line with annual audit plan, delivering robust internal processes that are fit for purpose and drive high standards.
• Assist with the implementation, maintenance, monitoring and evaluation requirements within the business system including supplier quality management.
• Train teams and individuals effectively on quality procedures, ensuring compliance to best practices across the business functions.
• Provide instructions for successful implementation of process changes, including system, supplier, customer, engineering, and internal business changes. Monitor changes and their results.
• Support & develop other quality team members with their roles and responsibilities.
• Lead weekly meetings with process related functions in organisation (production, NPD, engineering, processing, etc.), acting as first point of contact for queries.
• Support process improvement & problem-solving meetings and activities within the Group.
• Support other quality functions within the Manchester team during all relevant activities.

Person Specification

• Knowledge and understanding of SPC, DOE, Six Sigma, lean methodology and associated tools and techniques.
• Knowledge and understanding of automotive core tools.
• Knowledge and understanding of quality standards: AS 9100, ISO 9001, IATF 16949.
• Internal auditor qualification and experience.
• Ability to multitask, prioritise and meet deadlines in timely manner.
• Excellent attention to detail with a creative attitude and proactive nature
• PC skills & experience in the use of MS Office
• Good communication skills in English language, written & oral
• Willing to invest in continuous professional development of self

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