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New Client Success Manager

Marstep Resourcing Solutions
Job LocationManchester
EducationNot Mentioned
Salary30,000 - 40,000 per annum, negotiable, inc benefit
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

The client, a growing software technology business with lots of opportunity to develop a career and based in central Manchester are seeking New Client Success Managers to work on customer onboarding projects at this exciting time of growth. The New Client Success Team oversees the success of onboarding new clients within their rst 12 week period of implementing the software.Roles & responsibilities:

  • Develop healthy customer relationships
  • Enhances customer training and ability
  • Evaluate and analyse customer needs
  • Build trust and transparency with clients
  • Onboard new clients
  • Acts as a customer advocate
  • Encourages customers to upgrade their products
  • Promote customer loyalty
As a New Client Success Manager, you will have to understand the customers psyche and needs and enhance their customer experience by improving their Onboarding experience.Desired prole:
  • You have a minimum of 3-4 years of experience in the customer-facing customer success eld (Having experience in B2B SaaS company is a major plus)
  • Smart thinker, innovator, decision-maker who can inspire customer loyalty.
  • Great leadership skills
  • Have an acumen and tact of handling C-Suite discussions
  • Great communication skills
  • Experience handling infuriated customers.
  • Experience handling customer queries tactfully and diplomatically to ensure that they stay subscribed to the product.
This is a fantastic opportunity to join a rapidly growing business which gives fast-track professional development opportunities for those wishing to develop a worthwhile career.

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