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MultiModal Export Coordinator Freight Forwarding

Corrigan Bentley Recruitment ltd
Job LocationManchester
EducationNot Mentioned
Salary£24,000 - £27,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Job PurposeEnsure timely and accurate movement of freight and information, while providing an exceptional customer service within the Air/Ocean Export Department.Responsibilities

  • Deliver best in class customer service at all times
  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operational system
  • Track and Trace Air/Ocean Export Files and reporting
  • Use the Global Air/Ocean Export Workflow monitor and KPI bundle on daily basis to manage daily tasks
  • Ensure documents are sent timely
  • Ensure accurate and timely client and vendors billing
  • Interact with our customers in arranging their international shipments, meeting customer service standards
  • Overseas communications, timely responses to emails and requests (internal and external)
  • Contribute to maintain good relationships with suppliers (Airlines, Ocean carriers, trucking companies and others involved).
  • Meet compliance at all times to regulations internal and external in accordance with government regulations.
  • Understand department process flow, and looking for best practices to improve operational efficiency and productivity
  • Ensure all customers standard operating procedures are in place and updated in the DLSOPs
  • Meet KPI standards in accordance with the company’s procedures
  • Escalation of problems to Management when necessary
  • Research and resolve any issues regarding billing or shipping discrepancies
    • Required skills
  • Export
  • Freight
  • Freight Forwarding
  • Ocean Freight

    • Keyskills :
    Expt Freight Freight Fwarding Ocean Freight

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