Merchandise Planner Dropship

Job Description

My client is a supplier of small domestic appliances. They are now recruitng a Merchandiser Planner role.Reports to: Head of MerchandisingJob Purpose:- To provide full merchandising support to nominated customers for dropship.- To be responsible for the management of all post sale activity & demand planning for agreed confirmed lines/customers.- To undertake daily trading analysis on the nominated customer accounts, ensuring availability of correct stock in the business for all live lines.- To quickly and accurately turn round information, data and documentation to ensure on-time delivery to the customers- To maintain daily contact with customers, demonstrating excellent customer service skills to maximise customer satisfaction.- Full responsibility for ensuring on time delivery to the customers.Key Responsibilities:- To advise any customer PO movement to the Buying team in a timely manner.- Update customer specific reports and distribute them accordingly- To maintain a clear and 100% accurate sales order book on the companys ERP system including dates, margin, quantity & price.- Notify customers of shortages or if a product is taken off sale- Database management - Add or remove products when they go live (cross ref on system)- Be fully aware of the customers delivery schedule to effect timely deliveries and prioritise availability to the customer when required.- To understand the customers forecast model maintaining an agreed in stock position at all times and reporting any out-of-stock issues to the relevant sales executive & customer as required. To publish daily and weekly trading reports highlighting trends, threats and potentialout of stock issues. To actively use all customer data available to analyse sales - placing rebuys when required. To raise all received forecasts to the companies ERP system Cross ref forecast/catalogue reserves when doing stock builds and reduce as needed Compare old v new forecast and also against sales history and flag any drastic changes and challenge with sales account manager and customer Check customer portals to see if taking to forecast Monitor serviceability and predict reduced forecasts based on stock availability- Update stock holding based on MintSoft figures prior to stock build- Stock build - Move stock from on location to another dependent on customer demand and availability- To ensure daily contact with the Buying team to ensure production is in line with the required plan, highlighting issues to the relevant sales executive and communicating any delays to the customer.- Chase up warehouse on stock builds- To maintain a positive customer relationship, through effective communication ensuring customers needs are dealt with in a professional manner.- To undertake monthly visits to key customers as necessary.- To complete all product rework forms as required- To carry out any additional duties as may reasonably be required.- Liaise with the sales account managers re availability and new lines going live- Create additional stock builds for imminent changes at the sales account managers requestSkills Required- Demand planning ability- Excellent customer care skills- Good oral and written communication skills- Accuracy and attention to detail- Strong organisational skills and proven administrative ability- Effective computer and keyboard skills- The ability to work under pressure and to tight deadlines- An ability to work effectively both independently and as part of a team- A proactive approach, flexible and quick to learn

Keyskills :
MerchandisingDrop Ship