Lead Analyst, Client Processing

Job Description

OverviewOverview Of BNY Mellon: BNY Mellon is a global financial services company focused on helping clients manage and service their financial assets, operating in 36 countries and serving more than 100 markets. BNY Mellon is a leading provider of financial services for institutions, corporationsand high-net-worth individuals, providing superior asset management and wealth management, asset servicing, issuer services, clearing services and treasury services through a worldwide client-focused team. Description: Working with a collaborative global team to achieve goals and targets. The successful applicant will work in a fast-paced, deadline driven environment. The teams work with several dynamic tools and systems to assist in the monitoring and resolution of tasks and use up to date technology to collaborate with internal colleagues. Supervises/manages the day-to-day operations of a small- to medium-sized client processing support team. As a team lead you will have people management responsibilities and deputise in team managers absence where applicable Job Purpose: The duties and tasks you will learn and be responsible for may include, but may not be limited to, the following:

• Manages the daily transactional workflow within the team and aligns team resources accordingly to complete the daily tasks. Serves as first line supervisor for assignment of tasks and resolution of issues.
• Monitoring and/or reporting processing activity
• Directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
• Ensures the volume of work produced meets product/service standards and exceeds quality standards and is properly reviewed and documented.
• Provides product knowledge and technical assistance on moderately complex problems. Acts as the teams initial point of contact for issues requiring escalation.
• Provides support to business and technology managers; handles complex client inquiries and requests.
• Identifies, investigates and resolves escalated and/or complex problems.
• Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations
• Monitors exceptions until resolved
• Identifying process improvement opportunities and encouraging similar behaviours across the team(s)
• Responsible for allocating and checking work of other team members
• Participates in the recruiting process; instructs, assigns, directs and reviews the work of client processing analysts; prepares performance reviews and provides ongoing feedback to staff.
• Helps develop and contributes to the achievement of team objectives.

Knowledge, Skills and Experience: Essential:

• The successful candidate needs to be enthusiastic, flexible and have the drive to be successful while working in a dynamic and challenging environment.
• Strong communication and time management skills and ability to escalate critical risk items when required
• Supervisory and/or people management responsibilities
• Take ownership of issues and ability to escalate quickly and effectively where required
• Ability to prioritise, multi-task and be able to work under time pressure to meet strict deadlines
• Ability to manage multiple stakeholders including all levels and management
• Clerical skills with particular focus on accuracy, attention to detail, organisation and problem-solving skills
• Have a proactive mindset and be confident to challenge and question processes to help drive process improvement
• Ability to present complex problems and issues clearly and succinctly to management
• Adherence to policy and operational procedures and comfortable working in a highly regulated environment
• Ability to learn quickly and take responsibility for own learning and development.
• Proficiency with Microsoft Office and computer literate

Desirable

• Experience within a client focussed environment
• Understanding of back-office operations within a bank/finance company
• Experience in securities or financial services industry

What we can offer you:

• Full time contract of employment
• City Centre locations close to main railway station and flexible working arrangements
• Flexible benefits package, including life and medical insurance, health screening, fitness discount programme, employee assistance program
• Award-winning Wellbeing Program supporting you with your unique health and wellbeing needs
• Pension scheme
• Exciting opportunities for career and global mobility
• Diverse and inclusive environment
• Employee Referral Program
• Recognition programmes
• A multitude of opportunities to get involved in charity projects and Employee Resource Groups (ERGs)

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clientsand communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. Employer Description: For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create,trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the worlds financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helpingclients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and morethan 100 markets. Its the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: careers.