Junior Support Engineer

Job Description

Job order - J1123-0863 - Permanent Full TimeTitleJunior Support EngineerCategoryInfrastructure/CloudCityManchester, England - North West, United KingdomJob DescriptionJunior Support Engineer Position DescriptionJoin CGI as an Tech Bar Consultant, supporting our exciting, high-profile client base and working 5 days a week, on our customer site in Manchester. If it takes seriously complex IT systems to keep your organisational skills challenged, and youve never encountered a network you didnt want to improve, theres a digital revolution brewing in the UK that could use your talents.From public service transformation to cutting-edge commercial projects, our work has a wide reach, helping make the everyday easier, for everyone. When you start your CGI story, not only will you be improving peoples lives, you can be sure well do the samefor you.And the even better news Our friendly team will keep you inspired and will support you to do what you do best, better. Your future duties and responsibilitiesThe Tech Bar Engineers/Consultant are responsible for monitoring and responding to incident and problem tickets, effectively being the front line of support for requests.This role will include picking up incidents and problems and involve the following duties:Walk ins Incidents and requests 1st line fixes / 2nd line supportArranging appointments for Tech bar visits / desktop team visits.Work closley with desktop teamHardware allocations to users such as new equipment and peripheralsPoint for users to drop off kit and collect kit.Microsoft Office / Teams supportVPN troubleshootingWindows 7 / 10 supportAssist with Service Desk TicketsHardware hand overs / new starters (Initial device set up Laptop/Mobile)Process leaver returnsProcess/fill out asset handover forms (incl. starter/leaver/transfer)Act as a point of contact for client questionsMacAfee one time recoveryBitlocker one time recoveryLaptop Loan administrationMobile device allocation / setup and MDM adminTech bar stock room monitoring / audit of spares withinAssisting Desktop Support Engineers where necessary. Required qualifications to be successful in this roleKey Skills Include:Ticket and queue managementAbility to repair and fault findDiligence and an eye for detailEffective communication skillsAbility to effectively work as part of a team and on an individual basisTime managementWide variation of technical awarenessIT Service Management system/ Service Now/RemedyWindows 10 Support (knowledge of)Knowledge of popular operating systems, software applications, and remote connectionsystems Insights you can act onWhile technology is at the heart of our clients digital transformation, we understand that people are at the heart of business success.When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees members because they are CGI shareholders and owners, and,as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are todayone of the worlds largest independent providers of IT and business consulting services.At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeedand grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.Ready to become part of our success story Join CGIwhere your ideas and actions make a difference. Skills

• BitLocker
• Windows

Reference1092900