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Job Location | Manchester |
Education | Not Mentioned |
Salary | 28,000 - 30,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Our client are a fast growth digital business.As a Junior eCommerce Account Manager, you are responsible for managing client relationships.Your key objective is to support the development and account management teams in providing clients with high levels of service that allow clients to succeed.Heres how your week may look:You will start your week by catching up on the weekly client strategy meetings with the other AMs and leads within the team. You will also check in on client and internal team comms to see last weeks progress noting any major updates that you need to getinvolved with your clients.In the afternoon, you take a moment to double-check your list before launching into your own tasks for the week.Top of the list will be weekly BAU meetings with existing clients where you will catch up on activity, discuss updates in their business and discuss any actions that are sat with you from previous sessions.On Tuesday youve set aside some time to work on some ideas for the upcoming client roadmapping sessions for the coming month because you know that this will shape the next month(s) priorities for the team. You spend the rest of the day building the roadmapfor the client session and sharing it internally with the project manager and dev squad.On Wednesday, you are supporting on a new business pitch with the pitch team for a re-platform project where you will take notes and ask questions about their business/project to learn more. You will be supported by the Strategy Director, Head Of CX designand a Tech Lead from the team to ensure your questions about processes and client case studies can be answered.On Thursday, you will be supporting the team in a client quarterly business review (QBRs) with the Project Manager and the squad to run through the clients commerce roadmap and find out more about the priorities over the next 3 months.On Friday, you have more BAU client meetings where you are gathering information about their marketing activities for Black Friday and what the potential impact might be on their eCommerce strategy.In the afternoon you are on a 3rd party tech demo with Nosto and one of your clients, you are sitting in and listening to the partner explain why AI-Based Personalisation is good for the clients brand....Oh, and you did all of this from your home with a team that is also working remotely in a business that trusts you to self motivate and proactively engage with the wider business and your customers.If you read this and it sounds like your ideal job get in touch!Primary Responsibilities
Keyskills :
Account ManagerEcommerceWeb DevelopmentDigital AgencyMagento