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Junior Billing Specialist (Energy / Utilities)

Utility People
Job LocationManchester
EducationNot Mentioned
Salary£24,000 - £26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

Ref: 14633ARole: Junior Billing Specialist (Energy / Utilities)Location: Manchester - Hybrid Salary: 24k -26k DOE Benefits: 6% Company Pension, 30 days holding plus bank holidays, onsite parking, flexible working, opportunity to grow and progressSummary:Our client are the first commercialised Peer-to-Peer energy exchange in the UK which connect renewable generators to corporate and domestic consumers - delivering higher margins to generators, saving on energy bills and 100% tracible NetZero to their customers.They are looking for a Junior Billing Specialist to validate, process and deliver invoices for allocated customers within agreed SLAs delivering excellent customer service. Do you have at least 2 years in the energy sector, have an investigate mind, enjoy analysing data, customer focused If this role sounds like you then why not apply today!Key responsibilities:

  • Create and Maintain customer accounts.
  • Raising invoices and credit notes.
  • Effectively resolve customer billing queries through various inbound channels.
  • Working closely with internal stakeholders and customers to ensure the accurate recording of data within company databases.
  • Working within SLAs to ensure a timely response to customers.
Skills and experience required:
  • Experience in billing desirable
  • Minimum of 2 years energy experience.
  • Excellent attention to detail
  • Proficiency in Excel.
  • Strong customer services background.
  • Good communication skills are essential and must be able to work with their own initiative.
  • Able to adapt to using non-standard systems, standalone databases and bespoke packages.
  • Role will particularly suit applicants with an analytical acumen.

Keyskills :
Databillingcustomer service

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