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IT Service Desk Apprentice

Fieldfisher
Job LocationManchester
EducationNot Mentioned
Salary20,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time 2 years

Job Description

A bit about the TeamWe have a great opportunity for an enthusiastic and hardworking individual to join our friendly IT team on an apprenticeship for 2 years. This role is an entry level into IT and will provide support to our IT Service Desk team in our Manchester Office, alsoworking closely with other internal IT Teams across UK and European Offices. This vacancy sits within the wider IT Department, which comprises of the following core teams IT Service Desk , IT Training, IT Development, IT Projects and IT Technical Services,who provide key services to the Firm.This role requires you to work from our Manchester office 5 days a week and youll be working an 8.5 hours day (inclusive of a 1-hour lunch) on a shift pattern between the hours of 08:00 - 19:00. The role reports to the IT Service Desk Team Leader.What the role will involve

  • The provision of first-line support for incidents and service requests, logging and responding to all contacts from customers, including walk-ups, telephone calls, emails and self-service portal communicating with customers in a professional, supportiveand positive manner both verbally and in writing
  • To carry out initial diagnosis on all logged issues/incidents received at the Service Desk and take appropriate steps to resolve the fault and ensuring that all details are captured from the customer regarding the incident
  • Proactively keep the Customer informed of any progress on their incident/service request
The ACE programme is a structured scheme, combining paid work experience with a qualification suited to your chosen area, lasting for two years in length.Throughout the apprenticeship you will have the opportunity to learn business skills, develop your professional network, gain practical experience and work on exciting projects with experienced professionals who are dedicated to your development and progression.Some Key Skills
  • A minimum of 5 GCSEs (or equivalent) including English and Maths grades 6-9 (A-C)
  • Ability to follow instructions and work as part of a team
  • Excellent written and verbal communication skills
  • Curious and flexible
  • Eagerness to learn
  • Driven and determined for a career in professional services
  • A good understanding of our firm and our values
  • Problem solving skills
  • Can do attitude
  • Excellent interpersonal skills
How to applyPlease click the apply button to be redirected to our website to make an application. Please ensure that you submit a full application via our website to be considered for this position.Key dates to keep in mind for the selection process:Application window: 28th May - 30th JuneTelephone interviews: 1st July - 29th JulyAssessment centre: August 2022Programme start date: September 2022Whats in it for youOur people are at the core of what we do. Fieldfishers benefits package is designed to enable all colleagues to thrive in an inclusive and supportive environment. These benefits range from private health insurance, life assurance & income protection, flexi-gymdiscounts, season ticket loans, bike-to-work loans and much more.Fieldfisher Manchester is based in one of the citys most vibrant destinations. We are based in the ultra-modern No.1 Spinningfields, a thriving hub for work, rest and recreation. We are based on the 17th floor, so if youre inspired by fantastic skylineviews and a bright, contemporary workspace then we will not disappoint. And yes, we are all aboard the hybrid working bandwagon - our working pattern of hot-desking and flexibility, supported by a friendly concierge team, is our new normal. If you are stillnot convinced then the complimentary muffins, fresh fruit, and drinks & nibbles to kick off the weekend might help. For the active crowd, there is secure bike storage, and shower facilities.We have also nailed the collaborative and fun side of things. Our team of 17 partners and 120 other fee earners and business support colleagues know how to enjoy themselves. Summer and Christmas parties, along with our Ministry of Fun (quiz nights, cakesales, sports teams, group activities etc), help team members to get to know each other and work together better. Check out our social media accounts to see for yourself!

Keyskills :
ApprenticeshipHelpdeskInformation TechnologyIT DevelopmentService Desk

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