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IT Coordinator Apprentice

QA Ltd
Job LocationManchester
EducationNot Mentioned
Salary18,000 - 22,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Employer description:The UKs largest rattan gardenfurnitureretailer. Huge range of designer rattanfurniture available to buy online or in-store with free UK delivery.Overview:As a hands-on IT Coordinator, you will play a key role in maintaining core IT systems, across ERP, Data and multiple SaaS platforms.Reporting to the Head of IT, you will perform both technical and administrative tasks to ensure functionality and efficiency of all computer and communication systems.The IT coordinator will be proficient in Microsoft and Google platforms, Apple and Windows OS and hardware.Applicants must be a critical thinker and have good problem-solving skills with great attention to detail. Since end user support and teamwork are important aspects of the role, excellent communication and people skills are required.Main Responsibilities:

  • Coordinate Third Party Service providers across varying core business platforms and applications, with the main support helpdesk coming from outsourced MSP.
  • Play a hands-on technical support role when required, responsibilities may vary from onboarding new staff (hardware/software/licensing/configuration), on-premise networking, desk moves, hardware setup etc.
  • Provide technical support for systems and networks.
  • Act as link between end users and external/higher-level support.
  • Install and configure software and hardware.
  • Monitor systems and network performance.
  • Perform troubleshooting, repairs, and data restoration.
  • Preserves assets by maintaining the disaster recovery and back-up procedures and information security and control structures.
  • Maintain licences and upgrade schedules.
  • Collaborate with other professionals to maintain standards and functionality.
Working with IT systems including:
  • Active Directory, Azure AD, Azure Cloud, Networking, TCP/IP, LAN, WAN, FTP, and Windows Server, and SQL Server 2016 and above, Windows 10, MacOS.
  • Microsoft 365 and all Admin Centres.
  • Google Admin centre
  • Sage 200
  • Full MS Office suite including Teams.
  • InTune MDM.
  • SSO and MFA (Security & compliance).
  • Powershell, SQL, and ODBC, AccessDB.
  • Veeam Cloud backup.
  • Zendesk Support & Talk.
  • Document Management system and workflows.
  • Follow me Secure Print.
What we are looking for / Skills, qualities and experience:
  • Solid knowledge of IT systems and applications.
  • Understanding of TCP/IP protocols and LAN/WAN configuration.
  • Ability to troubleshoot and repair issues.
  • An excellent communicator, capable of engaging others across varying levels across the business engaging in technology developments.
  • Great attention to detail.
  • Excellent organisational and coordination abilities.
  • BSc/BA in information technology or computer science is preferred.
  • Certification (CompTIA Network+, CompTIA Security+ etc.) is a plus.
  • Recent experience of migrating to Microsoft Applications is a plus.
This role would suit someone looking for a fast-past, fast-growing business.Entry requirements:You need to have 5 GCSEs:
  • Maths and English (or equivalents) at grades D or above
  • 3x GCSEs grade A-C in any other subject
You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.Find out more here: https://Qualifications/UKQRS/Default.aspxSalary:£18,000 - £22,000 per annum. [depending on experience]Important Information:QAs apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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