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Intermediate Representative, HR Service Delivery- FTC

eFinancialCareers
Job LocationManchester
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Overview

  • This is the experienced level role serving as the front line for HR related client support. The employee performs a full range of customer service representative assignments and relying on precedence and established standard operating procedures to makedecisions.
  • Interacts with clients via telephone, email or web chat for intake of client inquiries and requests. Provides assistance on use of HR systems & tools,,, Employee Self Service, Manager Direct Access, MyCareer, MyPerformance, MyLearning etc.
  • Responds to inquiries related to HR products,,, benefits, payroll, pensions, retirement savings etc. Guides clients on execution of complex HR transactions or requests, completion of forms or documentation. No management responsibilities and no direct reports.
  • Secondary education (high school diploma or equivalent) or equivalent work experience required. Bachelors preferred.
  • 2 to 3 years of experience in an HR customer contact center or a customer service position with focus on reviewing and updating client records, interpreting policies or procedures, responding to and/or resolving client inquiries in person or via electronicmail, phone or paper.
  • Excellent interpersonal communication skills, demonstrated ability to multi-task and meet deadlines, detail oriented internal customer service focused, a team player and be able to collaborate and cooperate well with others.
  • Strong PC skills, with working knowledge of Microsoft Office, PeopleSoft, Oracle, Saba or SuccessFactors..
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clientsand communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. Employer Description: For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create,trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the worlds financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helpingclients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and morethan 100 markets. Its the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: careers.

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