Infrastructure Engineer AWS/Azure

Job Description

Infrastructure EngineerManchester - Remote working£41,670 - £46,901 per annumAn Infrastructure Engineer is responsible for deploying and maintaining infrastructure products and services for the business. Responsibilities include the identification of appropriate product and solutions, documenting solutions, reporting on and maintaining service health, identifying and resolving platform issues, deploying updates to maintain platform viability, supporting project delivery and contributing to the Practice.Infrastructure designs reflect current best practice and are implemented to a high technical standard*Execute work packages with the Design Practice and with external Partners to create & document new Product & Service Designs.*Create designs that meet strategic objectives and comply with architectural design principals.*Provide material to the Technical Design Authority to obtain approval for design choices.*Create designs that account for appropriate risk appetite and support the creation and implementation of appropriate risk mitigations.*Support internal and external technical experts in support of identified design outcomes.*Support key stakeholders in the design process.*Capture & review requirements and specifications.*Define test conditions. Analyse and report test activities and results.Infrastructure solutions are secure, cost effective and meet changing operational performance targets and SLAs for performance, capacity and availability, throughout their lifecycle*Maintain IT assets in one or more significant Infrastructure domains, ensuring that services and components meet all of their agreed performance targets and service levels.*Maintain service and component availability, reliability, maintainability and serviceability.*Maintain secure configurations, maintaining tools, techniques and processes to identify, track & log system security & performance.*Optimise infrastructure performance and identify and communicate issues that would impact performance requirements*Execute maintenance tasks; including: routine configuration management and the installation and reconfiguration of infrastructure products & services.*Execute infrastructure support activities such as Incident & Problem Management*Monitor, investigate and analyse patterns and trends and apply resolutions to problems in systems, processes and services.*Forecast resource needs and maintain infrastructure platforms and deliver project requirements.*Experience working with project and product teams, either as a team member or independently, and the influencing the delivery of technology products and services through project methodologies and processes.Operational issues are effectively managed and business disruption is minimised.*Maintain the service level compliance of all Infrastructure products and services, as directed by senior IT stakeholders.*Provide data to establish Infrastructure operating risks.*Implement appropriate actions and risk mitigations for change requests.*Adhere to release policies, procedures and processes.*Execute documented infrastructure operating processes.*Establish and lead a portfolio of product and service improvement actions. Highlight process improvements that can reduce down-time through activities such as automation.*Prioritise and diagnose incidents. Investigate root causes of incidents and implement resolution activities. Facilitate business recovery following resolution of incidents.*Conduct root cause analysis for problems. Assist with the implementation of agreed remedies and preventative measures.*Maintain and monitor Infrastructure solutions.*Contribute to continuous service improvement activities.An Infrastructure Services Practice & Community of Interest, that implements innovation and best practice.*Deputise for Senior Infrastructure Engineers as required.*Support the operation of the Infrastructure Practice.*Provide data to the resource demand and supply process.*Provide data to support creation of investment plans.*Develop a Practitioner-level understanding of the technical concepts required in the role and deploy these into the operation of technical solutions and operating processes.*Provide data to support investment planning of future Infrastructure technologies across the business.*Implement approved policies and processes to develop the capability of the Practice.*Contribute to Communities of Interest associated with Infrastructure capability development.Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.