HR Team Manager

Job Description

Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Team Manager for their office-based HR consultancy team.This person will be responsible for directly managing team members across specialist Advisory teams. You will need to identify necessary training, manage performance and ensure that team members maintain a high standard of service provision to both our currentand prospective clients. You will oversee the day-to-day management of your team of direct reports, the output of their work and have a daily awareness of the teams within your responsibility. You will support, coach, mentor and ensure a strategic and innovativebusiness focus is at the forefront in all aspects of the role.You will play a key part in a dynamic and agile leadership team to drive the wider Employment Services team to exceed business objectives and goals and ensure client retention and client growth is at the forefront of every project. We are looking for a strongand inspirational leader to drive the teams to consistently deliver super service to clients, demonstrated by exceeding targets, delivery of expert HR and Employment Law advice.The HR Consultancy Team Leader will also be responsible for:

• To build and maintain a cohesive and motivated team, providing leadership and support to colleagues and peers.
• To effectively carry out one-to-ones with Team Leaders and Team Managers to maintain an awareness of all staffing matters and performance issues across the Specialist Advisory division.
• To monitor and review overall performance activity on a daily basis and provide a detailed daily report to the Director each morning.
• To monitor, oversee and direct activities to ensure that high value clients, including those with contractual SLAs, receive appropriate bespoke service.
• To identify performance concerns and/ or training and coaching needs and putting the necessary measures in place to drive improvements in performance.
• To actively review new and renewed performance aims to achieve compliance and meet and exceed client demand.
• To effectively manage all team absences / sickness and ensure that the RTW and attendance management processes are adhered too. To effectively manage all lateness and ensure that the lateness recording form is completed on all occasions.
• To effectively manage team members unavailable call time, in line with the departmental requirements to ensure that we prevent/ minimise any queues.
• To work in conjunction with other Team Leaders/ Managers, Resource Planning and the First Response Team to ensure smooth and efficient service delivery.
• To assist and lead in any recruitment drives and interviews for the department ensuring that staffing levels are maintained and attrition is maintained at an optimum level.
• To conduct where necessary any formal meetings such as disciplinary and grievance hearings and provide the necessary outcome in line with the Employee Handbook.
• To undertake training, interim reviews and six-month probationary reviews with all new starters as appropriate.
• To undertake training with existing members of the team as identified and in line with the L&D framework and strategy.
• To monitor salary progression with each team member in line with the current salary protocols/guidelines/ Quality & Performance Framework.
• To provide employment law and commercially focused advice to clients, acting as Advisory Business Partner where necessary.
• To be a point of escalation on all employment related matters, such as service issues and internal disputes and to act as a point of contact and support for Team Leaders.
• To attend relevant leadership meetings and provide input into the departmental strategy to take the Advisory team forwards.
• To participate in business events on behalf of the Directors/Managers when required.

To be considered for this opportunity it is essential that you have the following:

• Excellent leadership, interpersonal, people management and communication skills.
• A "can-do" attitude with the ability to drive, motivate and support your team to achieve their best performance overall and for each individual.
• Ability to work in a fast paced, adaptable environment.
• Excellent technical knowledge and ability to deliver super-duper client service.
• Strong organisational, prioritisation, time management skills and the ability to multi-task.
• A dynamic and flexible approach, as well as the ability to work under pressure with a solutions-based approach.
• Professional at all times, presenting a corporate image both to the team, department and clients.
• Be able to provide constructive feedback where required.
• Excellent service issue resolution skills.
• Be able to demonstrate a contribution to business growth and service improvements.

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