Housing & Wellbeing Officer

Job Description

Salary: c£25,742Job Type: Full Time, Fixed Term Location: Docherty Project - Rusholme Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.Local StructureHere at Great Places, we pride ourselves in our ability to provide person centred and flexible approaches to support; delivered in a way which meets the needs of our customers. Our Housing and Wellbeing Officers are responsible for working with customers topromote and maximise their independence, assisting them to move on to greater self reliance in a supported environment, and into the communities in which we live.Who we are looking forWe are now looking to bolster our established team; with 2 brand new positions available to support our customers. You will be a flexible and dedicated team member who has a desire to deliver high quality services in line with the Independence andWellbeing framework and principles.You will have experience in ensuring customers receive a high quality and responsive tenancy management service, in a safe and secure environment. You will assist them to sustain their accommodation, live as independently as possible, build on individual strengthsand achieve their goals.You will support customers to achieve the ultimate goal of moving them into longer term accommodation.You will be able to advise our customers in how to maintain their independence and wellbeing; assisting them to access services within the wider community.You will have a good understanding of Safeguarding, ensuring concerns are dealt with promptly and in line with policies and procedures, ensuring appropriate action is taken to adequately manage any presenting risks.You will undertake all aspects of allocations and letting processes; including working with referring agencies to promote the service externally.You will have an excellent understanding of tenancy management; including managing voids, reporting repairs / maintenance, rents, aids and adaptations, ASB, challenging behaviour and breaches of occupancy agreements.You will have a person centred approach and a strong ability to understand complex situations, with the knowledge base to access relevant support services.Benefits (What you’ll get)At Great Places, the wellbeing and development of our staff is key to delivering great services. We believe that a happy, healthy work force enables our staff to provide the best possible service to our customers, so we make sure our policies, benefits andperks support all of our staff to be the best that they can be, inside and outside of the workplace.

• Continuous development and learning opportunities including courses and qualifications
• Virtual Learning suite – an online platform with hundreds of courses to boost your skills and CV
• Pay progression and bonus incentive
• Generous holiday provision
• Competitive Pension
• Free health and fitness packages
• Access to huge high street and boutique discounts with Marketplace membership
• Free membership to professional bodies relevant to role
• Health Care Cash Plan giving you and your family access to huge savings (e.g. Dentistry, Eye Care, Physio, Counselling)
• Regular Career, Mental, Physical and Financial Wellbeing initiatives and activities

What you need:

• Experience of supporting customers with complex needs, including addiction, is desirable.
• Experience of working in Housing Management is desirable.
• Experience of using a strength based approach to assist customers to achieve their goals is desirable.
• Experience of supporting customers to move on from supported accommodation and maintain a home.
• High levels of resilience and a positive approach.
• Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service.
• Experience of administration and recording, with an in depth understanding of confidentiality.
• Ability to engage and to build relationships with partner agencies.
• Ability to act as an Ambassador for Great Places and the service.
• Experience and understanding of safeguarding vulnerable people.
• Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems.
• Demonstrable coaching skills in promoting independence.
• Use of the relevant range of Microsoft Office applications, with a good level of IT literacy.

REF-206394